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Coordinator, Vendor Education at Delivery Hero

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Mandarin, English, Proactive, Self-Motivated, Call Center Experience

Industry

technology;Information and Internet

Description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description WHAT YOU WILL OWN: ● Onboard potential foodpanda vendors on the platform via phone call & livechat ● Assist the sales team on face-to-face/call training sessions with potential vendor ● Provide the support to the vendors to ensure they are satisfy with foodpanda ● Setting up relevant accounts for potential vendors for them to start selling on foodpanda ● Provide first call resolution to the vendor if needed ● Any other ad hoc tasks as requested by your line manager ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE: ● Highly communicative with a pleasant personality ● Fluent in written and spoken Mandarin and English is a must ● Proactive and self-motivated individual who thrives on meeting targets ● Prior call center experience a plus, but not compulsory

Responsibilities

The Coordinator, Vendor Education will onboard potential foodpanda vendors via phone and live chat, assist the sales team with training sessions, and provide support to ensure vendor satisfaction. Additional responsibilities include setting up vendor accounts and resolving issues as needed.