POSITION OVERVIEW:

The primary responsibility of the Coordinator - VIP Services is to service all incoming VIP Guests as assigned staff and operations.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

MINIMUM QUALIFICATIONS:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration, Health Card and any other certification or license, as required by law or policy.
• 2 years previous VIP experience preferred.
• Must have strong customer service skills and able to withstand a fast paced casino environment.
• Must have previous casino experience with ACSC and LMS experience.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

PHYSICAL REQUIREMENTS:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Acknowledge guests immediately upon entering the VIP Lounge.
• Anticipate VIP guest’s needs, respond promptly and positively however busy and whatever time of day.
• Model the 12 Unmatched Service Standards at all times, no exceptions.
• Resolve guest complaints/discrepancies to the best of your ability ensuring guest satisfactions.
• Evaluate departing guests for additional complimentaries before printing departing folios.
• Process all in-house comp Limo requests.
• Maintain a complete knowledge of all Venetian and Palazzo products and services, as well as maintaining a complete knowledge of all Las Vegas Sands products and services in order to be professional concierges.
• Coordinate all Butler arrivals and maintain the Butler Suite List.
• Maintain a complete knowledge of and comply with all procedures of VIP and Casino Marketing.
• Coordinate and expedite the flow of work and materials within or between departments according to established company guidelines.
• Establish workloads, assign tasks, and review results.
• Monitor the organization’s potential financial risk of projects assigned; compute, catalog, and record numerical data to keep financial records complete.
• Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining project records or achieving desired results.

ADDITIONAL DUTIES & RESPONSIBILITIES:

• Develop, write, and edit proposals. Maintain adherence to planning, policies, and practices.
• Oversee personnel while facilitating a specific project or assignment.
• Process related administrative details in order to keep department operational and effective while achieving results of projects assigned.
• Possess skills to expedite clerical processing, evaluate information, and implement or take action based upon information.
• Exercise discretion and judgment based on available information related to projects assigned.
• Direct others in completion of a task or assignment.
• Render advice to others, and provide expertise or judgment based on information gathered, studied, processed or reviewed.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.