QUALIFICATIONS/SKILLS

• College Diploma in a health-related field or equivalent required.
• Minimum two years’ experience working in healthcare; additional experience in scheduling strongly preferred.
• One year of experience in software training or education is required.
• Excellent verbal and written communication skills.
• Excellent organizational skills; must be able to handle multiple priorities simultaneously in a fast-paced environment.
• Ability to think independently and demonstrate good problem-solving skills.
• Proficient with Microsoft Office 365, Zoom, and Learning Management Systems (LMS).
• Experience working with UKG Pro WFM is strongly preferred.
• Experience with HR processes, workforce planning, and/or clinical operations considered an asset.
• Experience working with Kronos Workforce ESP considered an asset.
• Experience with transitioning from one software system to another considered an asset.

• Supports with the development of UKG Pro WFM training plans and strategies.
• Facilitates the dissemination of this content via multiple different pathways, including: live seminars, virtual presentations, drop-ins, roadshows, and on-site kiosks or stations.
• Provides users with ongoing assistance to address any system queries and/or scheduling procedures.
• Effectively delivers information to employees at every level of the organization with respect and clarity.
• Maintains and updates all training documentation to reflect the most recent software releases or upgrades.
• Reinforces scheduling best practices with confidence and consistency, especially in high-pressure situations.
• Preserves the data integrity of UKG Pro WFM scheduling and timekeeping system.
• Works in a team environment and collaborates with multiple stakeholders to ensure alignment between software training and operational goals.
• Contributes to departmental projects as required, assisting with preparation, implementation, and stabilization.