DATE: August 5, 2025
LOCATION: Orillia, ON – Tud Hope
COMPENSATION: $64,933 - $76,560 annually prorated
CONTRACT DURATION: until January 15, 2027
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring 2 Full-time Contract Coordinator(s).

JOB SUMMARY

The Coordinator provides team leadership in the overall service delivery and day-to-day operations of the Service. They provide a range of assistance and support in facilitating optimal client care.
LOFT’s Back to Home Program at Tudhope Manor in Orillia , offers specialized high support, supportive housing to individuals 55+ who are designated ALC or at risk of ALC. The home has 44 beds, and our Hub and Spoke Community Program offers additional 24 hour supports within the home and community to an additional 40 individuals. Our high support includes specialized Personal Support Workers, Psychogeriatric Case Managers , Life Enrichment and Behavioral Supports. Staff receive enhanced training related to mental health, addictions, psychosocial rehabilitation, responsive behaviors, and dementia.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
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WHAT YOU WILL DO

In conjunction with the Program Manager, the position facilitates the operation by:

• Overseeing all aspects of the site management of the Service. This includes managing all health and safety requirements and general maintenance and security.
• Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbours, teaching conflict resolution; following-up on issues with clients to ensure resolution;
• Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities and client issues and identifying staffing issues;
• Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety standards; coordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;
• Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required;
• Organizing and participating in client meetings or other group activities which promote the well being of the residents and the smooth operation of the service; providing other related assistance as required.
• Required to be on after-hours on call, on a rotating schedule