Copay Mail Clerk (Customer Service Representative) at AssistRx

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

21.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Customer Service, Mail Sorting, Record Keeping, Inventory Management, Equipment Operation, Logistics, Basic Typing Skills, Mailroom Operations

Industry

IT Services and IT Consulting

Description

The Copay Mail Clerk is responsible for managing the efficient and timely handling of incoming and outgoing mail and packages for the organization. This role ensures all correspondence is accurately sorted, distributed, and dispatched in accordance with company procedures. The Copay Mail Clerk maintains organized mailroom operations, assists with shipping and courier services, and provides general administrative support related to mail and document handling. Attention to detail, reliability, and a strong sense of organization are essential for success in this position. Incoming Mail – Receive, sort, open, log, and secure returned mail. Outgoing Mail – Prepare, review, seal, and affix postage to outgoing mail. Record Keeping – Track mail, update CRM, and maintain logs of mail in accordance to department processes. Inventory Management – Monitor and manage inventory of mailroom supplies and submit orders to department leadership. Equipment Operation – Use and maintain mailing equipment and supplies, such as postage meters, scales, copiers, and fax machines. Customer Service – Assist internal associates with mail-related inquiries and services. Logistics – Coordinate with postal services and other courier companies for pickups and deliveries. High school diploma or equivalent. Basic typing skills and familiarity with mailroom operations. Ability to handle physical tasks such as lifting and sorting mail. Attention to detail and strong organizational skills. Basic knowledge of records management and mail sorting procedures. Previous mailroom experience preferred COMPETENCIES: Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand. Occasionally required to walk. Frequently required to sit. Continually required to utilize hand and finger dexterity. Continually required to talk or hear. While performing the duties of this job, the noise level in the work environment is usually moderate. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work is performed in a traditional commercial office setting with standard office lighting and white noise. Additional remarks regarding work environment: This job operates in a professional office environment. Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: Competitive Compensation: 19.00-21.00 per hour starting pay rate Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Responsibilities

The Copay Mail Clerk manages the efficient handling of incoming and outgoing mail and packages, ensuring accurate sorting and distribution. This role also assists with shipping services and provides general administrative support related to mail handling.