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Copier Production Technician at SYSTEL BUSINESS EQUIPMENT

Greensboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Copier maintenance, Electronics repair, Firmware updates, Customer relations, Technical troubleshooting, Field service, Report preparation, Equipment installation, Networking, Printing, Scanning

Industry

Retail Office Equipment

Description

Description Job Title: Production Technician Department: Service Reports to: Branch Service Manager FLSA Status: Non -Exempt: 8:00am – 5:00pm, Monday – Friday (40 hours per week) Summary: Maintains a territory and has thorough knowledge of products and provides various operational support. Essential Duties and Responsibilities: Service Ricoh, Konica Minolta production and some midrange copiers in customer’s office. Must be able to train customer on the operation of the equipment including all options. Manage a full field of assigned territory. Must be able to connect, print, scan and update firmware from laptop computer. Maintain good customer relations through visits or telephone communications. Ensures the timely and accurate preparation of reports. Performs periodic inspections of vehicle parts stock and tool bag. Provides assistance to management as required. Must stay informed of all updates, such as bulletins and firmware along with other technical developments for all production models. Coordinates service installs/setups with delivery personnel, management, sales personnel and customer support. Must be able to communicate professionally with customers to understand their printing and copying needs and how to achieve these goals for the customer. Minimum of 5 year experience servicing copier production equipment. Requirements Physical Requirements Must be able to carry at least 30 to 50 lbs. Job will require bending, squatting, kneeling, pushing/pulling and moving/lifting various equipment. Driving company vehicle to customer locations Qualifications: Requires two-year Associates degree in Electronics or two to four years’ experience in related electronic field. Must pass basic electronic skills test.

Responsibilities

The technician is responsible for servicing and maintaining production copiers within an assigned territory, including training customers on equipment operation. They must also manage service installs, update firmware, and ensure accurate reporting while maintaining professional customer relations.