Copier Service Technician at Proven Business Systems LLC

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Mechanical Aptitude, Electrical Aptitude, Troubleshooting, Basic Networking, Analytical Skills, Communication Skills, Problem Solving, Technical Comprehension, MS Office Proficiency, Math Skills, Equipment Handling, Data Analysis, Time Management, Team Collaboration, Administrative Skills

Industry

IT Services and IT Consulting

Description

Description Responsibilities Maximize equipment up-time through timely response and effective and efficient repair of our client’s technology. Maintain a high level of customer satisfaction. Utilize problem-solving skills through analysis of data from the client, electronic data, and observations. Communicate and interact with customers, team, sales, management, and administration to understand the goals and meet deadlines. Complete all administrative aspects of the job on time. Provide accurate feedback with call close information, parts usage reporting, and customer meter readings. Perform other activities as needed. Additional duties as assigned. Requirements High School Diploma or G.E.D. equivalent a minimum, Electronics or Computer associate degree preferred but equivalent job-related experience may be substituted. Previous customer service preferred. Mechanical and electrical aptitude and demonstrated skills. Prior experience in maintenance and repair of copier office equipment preferred. Xerox, Canon, or Toshiba experience a plus. Excellent customer service and communication skills. Ability to troubleshoot and think independently. Knowledge of Basic Networking. Computer and analytical skills. Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information. Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes. Must be able to climb stairs. Proficiency using MS Office, e.g., Excel, Word and the internet for research. English (reading, writing, verbal). Basic math. Valid driver's license and minimum levels of auto insurance coverage. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear; The employee uses computer, copier, faxing and telephone equipment. The employee must be able to walk for short periods of time and sit and stand for long periods of time. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Benefits GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through Cigna. Health options include a choice of 2 PPO plans, or a High Deductible Health plan. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance. EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75. EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee. EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions. 401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals. FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions. PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure. PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off. FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7, Monday through Friday. Employees utilize the gym equipment at their own risk. Additional Compensation This position is overtime eligible.

Responsibilities

The Copier Service Technician is responsible for maximizing equipment uptime through timely repairs and maintaining high customer satisfaction. They will also communicate with various stakeholders to understand goals and meet deadlines.