Copilot Support Engineer, Microsoft 365 (M365) - Workplace Solutions team at Export Development Canada

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

128743.0

Posted On

15 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Copilot for Microsoft 365, Copilot Studio, Power Automate, M365 AI Platform Administration, Agent Development, Workflow Development, Power Platform, Microsoft Graph, M365 Data Architecture, Entra ID, Generative AI, LLM-based Features, Prompt Design, PowerShell Automation, Security, Data Governance

Industry

Financial Services

Description

Application deadline: March 26, 2026 Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid Position: Copilot Support Engineer, Microsoft 365 (M365) - Workplace Solutions team Employment Type: Permanent Compensation Details: Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive. Location: Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week. (subject to change) This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, or Montreal. Relocation assistance is available for candidates who meet the eligibility criteria. About EDC: At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. Why Join EDC? Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade. Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays. Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training. Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed. Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy. Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs. Team and Job Overview: The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC: Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation. Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitates its execution across all domains in the organization. Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences. EDC’s Workplace Solutions team enhances organizational communication, collaboration, and business operations. The Copilot Support Engineer will deliver enterprise class end user productivity solutions, integrate and configure M365 Copilot capabilities, maintain M365 foundational services, and translate evolving Copilot features into support strategies. The role requires diagnosing issues across M365 workloads, supporting Copilot deployments, creating knowledge base articles, and guiding users through Copilot features. It also involves PowerShell automation, security and data governance, and liaising with engineering and vendor teams. What you will be doing: Copilot & M365 AI Platform Administration: Configure, deploy, and support Copilot for Microsoft 365 across the tenant. Administer Copilot Studio environments, solutions, connectors, and settings. Manage user access, environment setup, platform configuration, and technical controls. Agent & Workflow Development: Convert business needs into AI agents, copilots, and automated workflows using Copilot Studio and Power Automate. Build and maintain conversational agents, topics, generative responses, actions, and integrations. Create custom connectors and M365 integrations that extend agent capabilities. Ensure all AI assets follow organizational design standards and technical requirements. Technical Enablement & Rollout: Lead full lifecycle enablement for new AI features, from planning through release. Conduct testing, pilot deployments, and production rollout activities. Produce documentation, job aids, learning resources, and best practices. Support teams in adopting AI tools through training, demos, and hands-on guidance. Operations, Monitoring & Maintenance: Oversee daily operations for Copilot, Copilot Studio, Power Platform components, and related M365 services. Monitor agent performance, usage trends, and feedback to drive improvements. Perform updates, version management, component cleanup, and routine maintenance. Troubleshoot technical issues involving M365, Graph integrations, and Power Platform. Quality Review & Continuous Improvement: Conduct agent and workflow reviews to ensure clarity, reliability, performance, and effective user experience. Validate agent logic, operational flow, and alignment with business needs. Work with teams to continuously refine agents, prompts, and workflows based on data and user insights. Business Partnership & AI Strategy Execution: Work with business units to identify opportunities for AI-driven improvements across processes and workflows. Recommend and design solutions using Copilot, M365, and automation tools. Help teams structure efficient business workflows enhanced by custom agents or AI automation. Contribute insights that support the broader enterprise AI roadmap. What we are looking for: Undergraduate degree in Computer Science, Management Information Systems or other related field. Minimum of 7 years' experience in administering Microsoft 365, Power Platform, or related enterprise platforms. Practical experience developing solutions in Copilot Studio. Strong knowledge of Power Automate workflows and M365 service integrations. Familiarity with Microsoft Graph, M365 data architecture, and Entra ID concepts. Experience with generative AI, LLM-based features, or prompt design. Ability to translate business needs into clear technical specifications. Strong troubleshooting and operational support skills. What will make you stand out: Bilingual in both official languages (English and French). Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date. This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world. Apply today! Want to learn more about EDC? Check our website here https://www.edc.ca EDC's Commitment to Employment Equity Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community. Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC. EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.

Responsibilities

The Copilot Support Engineer will configure, deploy, and support Copilot for Microsoft 365, administer Copilot Studio environments, and translate evolving Copilot features into support strategies. Responsibilities also include developing AI agents and workflows, leading enablement for new AI features, and overseeing daily operations, monitoring, and maintenance of related services.