Copy Editor (Quality Analyst) at TaskUs

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Auditing, Technical Proofreading, Content Editing, Feedback Delivery, Style Guide Stewardship, Content Testing, Stakeholder Collaboration, Process Innovation, Data-Driven Quality, Project Management, Time Management, Attention To Detail, Interpersonal Skills, Technical Translation, Grammar

Industry

Outsourcing and Offshoring Consulting

Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So, what does a TaskUs Copy Editor really do? Think of yourself as the Final Gatekeeper for TaskUs and the business, helping to ensure that every piece of information we share is accurate, clear, and perfectly aligned with the future of autonomous driving. Imagine yourself going to work with one thing on your mind: Ensuring the highest standard of quality and consistency for the documentation and training materials that power some of the world’s most disruptive technology. Your role was designed to audit requirements, refine technical content, and uphold the integrity of the clients brand. You like being part of a team that delivers excellence. You enjoy partnering with Technical Writers and Training & Design teams to understand the nuances of their work, providing the "second set of eyes" that turns good content into world-class documentation. You care deeply about the overall business and look for ways to add value through meticulous attention to detail. You’re empathetic and know how to provide constructive feedback to creators at all technical levels. You manage yourself and your time well and like being held accountable for the accuracy of your results. Key Responsibilities Quality Assurance & Auditing: Perform rigorous quality checks on content produced by Technical Writers and Training & Design teams to ensure 100% accuracy and alignment with the business’s specific standards. Technical Proofreading: Edit, clarify, and proofread complex technical documents, ensuring they are free of errors and that technical jargon is translated into plain, safe, and actionable language. Feedback & Calibration: Work alongside creators to provide clear, actionable feedback on their work, helping to upskill the team and maintain a consistent " the business voice." Style Guide Stewardship: Maintain and improve team processes and style guidelines, ensuring all content follows established branding and formatting rules. Content Testing: Review and test published documents and training modules to ensure they are searchable, effective, and meet the needs of the end-user. Stakeholder Collaboration: Manage cross-functional relationships to fully understand the "why" behind a process before approving the final copy for client delivery. Process Innovation: Identify recurring quality gaps and develop innovative solutions or training "quick-hits" to resolve complex writing or design tasks. Data-Driven Quality: Use quality metrics and error-tracking to identify trends, providing well-reasoned analysis to leadership on how to improve overall content health. Qualifications Summary You will serve as the final authority on quality, ensuring that all operating guidelines, knowledge bases, and customer-facing content meet the exacting standards required by our clients. You will not just "fix commas"—you will act as a Quality Analyst, auditing the work of Technical Writers and Training & Design teams to ensure technical precision, safety-first communication, and brand consistency. By collaborating with SMEs and product designers, you will bridge the gap between complex autonomous vehicle technology and the people who need to understand it, ensuring that every piece of content is searchable, effective, and flawless. Must Haves: Educational Background: BA/BS with a strong academic record—English, Journalism, Communications, or equivalent degree preferred. Editing Expertise: 5+ years of online editing, copy editing, or quality analyst experience, specifically within a technical or highly regulated field. Language Mastery: A flawless command of the English language with an elite eye for detail, meticulous grammar, and professional proofreading skills. Technical Translation: Ability to break down complex technical subjects (like autonomous vehicle technology) and ensure they are approachable for different audiences. Project & Time Management: Strong project management skills; able to hit deadlines for multiple content reviews at a time while maintaining a high quality-bar. Startup Mindset: Experience working in a fast-paced environment; thrives in ambiguity and can adapt quickly to changing client requirements. Feedback Delivery: Excellent interpersonal skills with the ability to provide critical feedback to peers in a collaborative and constructive manner. Nice to Haves: AV Interest: A passion for autonomous driving technology and creating pleasant, safe user experiences through documentation. Content Strategy: Ability to make quality-based decisions based on credible metrics and communicate those findings to stakeholders. Tool Proficiency: Familiarity with web-based content management tools, Jira, and collaborative editing platforms (Google Workspace, etc.). How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Responsibilities

The Copy Editor acts as the final gatekeeper, performing rigorous quality checks on documentation and training materials to ensure 100% accuracy and alignment with business standards. This role involves technical proofreading, providing constructive feedback to creators, and maintaining style guides to uphold brand integrity.