Copy of Customer Service Representative (CSR) at Lakefield Veterinary Group

Bealeton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

18.0

Posted On

20 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Payment Processing, Client Education, Communication, Organization, Multitasking, Problem Solving, Empathy, Practice Management Software, Cash Reconciliation, Prescription Dispensing

Industry

Veterinary Services

Description

Customer Service Representative (CSR) Compassion Animal Hospital is seeking a Customer Service Representative (CSR) to support our 3-Doctor practice. This position may be full-time or part-time, with full-time typically working 35–40 hours per week. POSITION SUMMARY Our Customer Service Representatives are the heartbeat of our hospital. They create a calm, welcoming experience for clients and pets while supporting a veterinary team that values professionalism, kindness, and teamwork. We are not a chaotic, burnout-driven practice. We believe in steady workflows, strong communication, and treating one another with respect. Our team works hard, supports each other, and genuinely enjoys coming to work. If you are warm, organized, emotionally mature, and thrive in a positive team environment — we would love to meet you. WHAT YOU’LL DO Greet clients and pets with warmth and professionalism Create a smooth, calm flow from check-in to checkout Answer phones confidently and help guide clients to the appropriate level of care Educate clients on preventative care, services, and products that support their pets’ health Schedule appointments thoughtfully to support both clients and medical team productivity Accurately document patient information in our practice software Process invoices, payments, and daily cash reconciliation with precision Dispense prescriptions and retail items per veterinarian instructions Handle client concerns with empathy, composure, and problem-solving skills Collaborate closely with doctors and technicians to ensure clear communication and efficient care WHO THRIVES HERE We are intentional about protecting our culture. The right CSR for our hospital is: Kind, steady, and emotionally intelligent Calm under pressure Team-oriented and willing to help wherever needed Comfortable in a structured, professional environment Not interested in workplace drama or gossip Able to multitask without becoming overwhelmed Proud to represent a hospital that values integrity and doing the right thing We treat our team members with respect — and expect the same in return. QUALIFICATIONS High School Diploma or GED required 1+ years of customer service experience preferred Veterinary or medical experience is a plus Comfortable with computers and learning practice management software Strong communication and organizational skills WORK ENVIRONMENT Standing and walking for extended periods Frequent computer use Ability to lift up to 30 lbs unassisted (50 lbs with assistance) Exposure to animals, pet dander, and cleaning agents Flexible schedule including evenings and weekends WHY JOIN US? We believe in: Work-life balance Supporting one another Clear expectations and strong leadership Continuous learning A respectful, no-drama workplace Our doctors and staff genuinely enjoy working together, and we love meeting new people and bringing them onto the team. If you’re looking for a stable, supportive team where your work matters and your coworkers have your back, this could be the right fit. Pay Range: $15-18 per hour Benefits: PTO Employee Assistance Program 401K Medical Dental Vision Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity Employer Paid Life and AD&D Employer Paid STD and LTD (excluding WA, OR and MN) Eligible for performance-based bonus

Responsibilities

Manage the client experience from check-in to checkout, including scheduling appointments and processing payments. Collaborate with the medical team to ensure efficient patient care and educate clients on preventative health services.