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Copy of Customer Service Representative- Full Truckload Brokerage at QuickFreight Dot Com LLC
Houston, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

20.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Logistics, Freight Brokerage, Transportation Management System, Communication, Problem-solving, Shipment Tracking, Documentation, Scheduling, Attention To Detail, Organizational Skills, Carrier Relations

Industry

Description
Description The Customer Service Representative supports the daily operations of the full truckload brokerage team by managing communication between customers, carriers, and internal operations. This role ensures that shipments are executed accurately, on time, and with exceptional service. The ideal candidate will have strong organizational skills, attention to detail, and a proactive approach to problem-solving in a fast-paced logistics environment. Requirements Key Responsibilities Serve as the primary point of contact for customers, ensuring clear communication, timely updates, and effective issue resolution. Oversee shipment lifecycle from pickup through delivery to ensure accuracy, compliance, and on-time performance. Collaborate with carriers, drivers, and internal teams to coordinate scheduling, documentation, and service execution. Maintain accurate records and documentation within the Transportation Management System (TMS). Support cross-functional teams, including operations, accounting, and carrier relations, to ensure seamless workflow and customer satisfaction. Identify service gaps and opportunities to enhance efficiency, performance, and the overall customer experience. Qualifications / Requirements: 1–2 years of warehouse or customer-facing experience preferred Associate or Bachelor’s degree preferred. 1–3 years of experience in transportation, logistics, or freight Brokerage customer service. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Occasional standing, walking, bending or reaching as required. Ability to lift up to 20lbs occasionally (e.g.,office supplies, files, small packages) Must be able to see clearly and adjust focus for computer and written materials.
Responsibilities
The representative manages communication between customers, carriers, and internal operations to ensure accurate and timely shipment execution. They oversee the full shipment lifecycle and maintain records within the Transportation Management System.