NikoHealth is a rapidly growing SaaS company transforming how Durable Medical Equipment (DME) and Home Medical Equipment (HME) providers operate. Our innovative, all-in-one platform streamlines business operations, empowering providers to work smarter and more efficiently.
We’re seeking a Customer Success Manager to build strong relationships with our customers, drive revenue growth, and ensure clients maximize the value of our platform.
In this role, you’ll manage a portfolio of mid-market accounts, proactively engaging with clients to increase adoption, renewals, and upsell opportunities. You’ll work closely with cross-functional teams to deliver exceptional customer experiences.

• Own and manage a portfolio of mid-market accounts, driving customer satisfaction and retention.
• Build strong relationships with key decision-makers and stakeholders within the DME/HME industry.
• Develop strategic account plans to identify growth opportunities and maximize revenue.
• Drive renewals and expansions, ensuring customers realize the full value of our platform.
• Collaborate with Customer Success, Sales, and Product teams to address customer needs and improve the user experience.
• Analyze customer data to provide insights and recommendations that optimize platform usage.
• Serve as a trusted advisor, providing ongoing education, best practices, and support.
• Stay up to date on industry trends in SaaS and DME/HME to anticipate customer challenges and opportunities.