Copy of Customer Support Associate- German at Assent

Eldoret, Uasin Gishu County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Time Management, Customer Support, Supplier Education, Compliance Requests, Problem Solving, MS Office Suite, Google Applications, Self-Starter, Bilingual, Research, Data Management, Call Handling, Multi-Channel Communication, Webinar Hosting

Industry

IT Services and IT Consulting

Description

Company Description Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability. We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone. Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission. Hybrid Work Model At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month. Job Description The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided; Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests; Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience; Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites; Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team; Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues Qualifications Excellent verbal and written communication skills in German and English Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres); Solid ability to manage time effectively and juggle multiple priorities at one time; Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently; Self-starter, excellent time management skills and the ability to adhere to assigned deadlines; Additional Information Life at Assent Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more. Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more. Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives. Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start. At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs). Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success. If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.

Responsibilities

The Customer Support Associate will support the team in obtaining declarations and information from non-responsive suppliers. This includes communicating through various channels to gather compliance information and assist suppliers with their requests.