Copy of Customer Support Specialist (French-Speaking) at The Global Talent Co.

Antananarivo, Antananarivo, Madagascar -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Speaking, Customer Support, Problem Solving, Brand Ambassador, Digital Channels, Email Communication, Social Media Management, Gorgias, Shopify, Community Engagement, Customer Satisfaction, Empathy, Authenticity, Flexibility, Proactivity

Industry

Marketing Services

Description

Full-time | Remote | CET Shift Coverage Check out The Global Talent Co.’s talent network: https://www.globaltalent.co/network About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded professionals. Our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in. About the Company You’ll Be Working With You’ll be joining a fast-growing, innovative European beverage brand that is disrupting the soft drink industry. They are a mission-driven D2C leader focused on "Better-for-you" lifestyle products, combining scientific innovation with a vibrant community culture. With a massive presence on social media and a focus on sustainability, they are rapidly expanding their footprint across the French market. The Role We are looking for a high-energy French-Speaking Customer Support Specialist who acts as a "Problem Solver & Happiness Manager." In this role, you won't just be closing tickets; you’ll be a brand ambassador responsible for turning every customer interaction—from shipping questions to product feedback—into a positive experience. You will be the first point of contact for the French-speaking community, managing inquiries across modern digital channels and ensuring a high-vibe experience. This role requires flexibility to support later shift coverage and the ability to scale support during high-volume product launches. Key Responsibilities Handle customer inquiries in French via email and social media (Instagram, TikTok, Discord), maintaining a fast, empathetic, and authentic brand voice. Manage the end-to-end customer journey, including order processing, shipment tracking, and returns using Gorgias and Shopify. Actively engage with the community to build long-term loyalty and turn customers into brand advocates. Provide flexible support during product launches and promotional spikes to ensure consistent response times. Maintain high standards for customer satisfaction (CSAT) and professional communication. Ideal Candidate Native or professional-level fluency in French (C2) with exceptional written communication skills. 1–3 years of experience in Customer Support or Community Management, ideally in D2C or E-commerce. Flexibility & Availability: Ability to work a flexible schedule of 30–40 hours per week. Shift Alignment: Comfortable working later shift coverage to meet market demand. Vibe-Check: Energetic, proactive, and a real team player who thrives in a fast-paced, remote startup environment. Your Benefits Global Work Exposure: Collaborate with dynamic, forward-thinking teams across international markets. Flexible Remote Work: Benefit from a fully remote position with a flexible hour structure (30–40 hours per week). Learning & Development: Access opportunities to build your skills in a hyper-growth startup environment. Supportive Environment: Be part of an inclusive, high-performing culture that values your unique perspective.

Responsibilities

The specialist will handle customer inquiries in French across email and social media, acting as a brand ambassador to ensure positive customer experiences from order processing to feedback resolution. They must actively engage with the community to build loyalty and provide flexible support during high-volume product launches.