Copy of Donor Services Specialist (Medical Assistant, Phlebotomist, Certifi at CENTRAL CALIFORNIA BLOOD CENTER

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

21.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phlebotomy, Healthcare, Attention To Detail, Interpersonal Skills, Multitasking, Communication Skills, Bilingual Skills

Industry

Hospitals and Health Care

Description

Description Since 1954, the Central California Blood Center (CCBC) has been the leading provider of blood products for the Central Valley, serving more than 1.9 million people across Fresno, Madera, Tulare, Kings, and Mariposa Counties. We partner with generous donors and local organizations to support a network of over 20 hospitals and healthcare facilities—and we’re looking for mission-driven, compassionate individuals to join our team.Since 1954 the Central California Blood Center (CCBC) has been the leading source of blood products for the Central Valley. Serving a population of over 1.5 million people, CCBC works with thousands of generous blood donors and local organizations to collect blood throughout the Central Valley and provide those vital blood products to our network of 30 hospitals and healthcare organizations throughout Fresno, Madera, Tulare, Kings and Mariposa Counties. To accomplish our mission, we’re looking for mission-driven, passionate, caring and committed team members. FLSA Status: Full-time, hourly (non-exempt) Schedule: Flexible shifts, including weekends and some holidays (on a rotating basis). Typically scheduled 40+ hours per week with two consecutive days off. Pay Rate: $19.50 - $21/ hourly (DOE) Location: Based at one of our Donor Centers or on mobile blood drives throughout the Central Valley Reports to: Operations Manager/Assistant Operations Manager Job Summary At CCBC, every blood donation starts with a great donor experience. As a Donor Services Specialist, you’ll make every donor feel welcome, safe, and appreciated—because how we care for people matters just as much as the lifesaving work we do. No experience? No problem. We provide paid training to teach you how to perform all types of blood collections, including whole blood, double red cell, platelet, plasma, and other automated procedures. You'll be part of a supportive, professional team committed to quality, efficiency, and care. Whether you're stationed at a donor center or working on mobile drives in the community, this is a great opportunity to launch a healthcare career with purpose. Through our Career Ladder program, you'll also have a clear path to grow your skills and advance within the organization. Essential Job Duties Donor Experience · Make every donor feel welcome, relaxed, and appreciated from check-in to post-donation · Explain the donation process and answer questions with patience and clarity · Educate donors on the different types of donations and help them select the right option · Reschedule future donations and encourage ongoing participation · Keep the environment calm, friendly, and team-focused—even during busy moments · Support donors if they feel unwell or have concerns · Be a familiar, trusted face that keeps donors coming back Clinical Responsibilities · Perform donor health screenings with care and accuracy · Ensure donor confidentiality · Develop blood draw techniques that prioritize comfort and safety · Verify donor identity and label blood products accurately · Enter donor data correctly into our system · Prepare, clean, and maintain equipment and supplies · Maintain a safe, organized, and compliant workspace · Follow all procedures to meet regulatory and quality standards Team and Operational Support · Be punctual, dependable, and ready to support your team · Participate in ongoing training and skill development · Be flexible in traveling to other CCBC locations or mobile drives as needed This list of job duties and requirements is not all-inclusive. Management, at its discretion, may assign additional duties. Requirements Qualifications · High school diploma or equivalent · Valid driver’s license · Customer service, retail, or food service experience is highly valued · Bilingual skills are a plus and help us serve our diverse community · Phlebotomy or healthcare experience is helpful—but not required Other Requirements · Comfortable standing or walking for long periods · Willing to follow all training, safety, and operating procedures · Professional, respectful, and kind in all interactions · Committed to CCBC’s mission of saving lives · Willing to travel locally for mobile drives · Good driving record Skills and Abilities · Strong attention to detail · Excellent interpersonal and customer service skills · Ability to multitask and prioritize in a dynamic environment · Culturally responsive and socially perceptive · Clear verbal and written communication skills · Basic computer skills (Microsoft Word, Excel, Outlook) Benefits CCBC offers the following employee benefits: · Paid training & development · Supportive, purpose-driven work environment · Paid time off & California Paid Sick Leave · Medical, dental & vision insurance · 401(k) with up to 4% employer match + pension plan · Flexible Spending Account · Long-Term Disability Insurance · Free electric vehicle charging Physical Activity Requirements You should be comfortable with frequent standing, walking, lifting, reaching, and repetitive hand motions. This role also involves talking, listening, keyboarding and maintaining attention to detailed tasks in a busy, mobile setting. Equal Opportunity Employer The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at myhr@donateblood.org.

Responsibilities

As a Donor Services Specialist, you will ensure a positive donor experience by making donors feel welcome and safe. You will also perform health screenings and blood collections while maintaining a compliant and organized workspace.