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Copy of Full Time Customer Service Agent - Hybrid - Walsall at CET Careers

Walsall WS1 1NR, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Oct, 25

Salary

26550.0

Posted On

24 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

Responsibilities

To receive and answer Home Emergency Claims with urgency via telephone, Email or specific client portals.
To deploy Suppliers from our network to each claim within the client specific Service Level Agreement (SLA).
To ensure that every caller receives excellent customer service whether this is a customer or a supplier.
To follow through every claim so that the customer only has to make one phone call to us.
To handle and try to resolve any complaint at the first point of notification.
To be available at all times during your shift to take inbound calls or make outbound calls.
To record any dissatisfaction in line with Company procedures.
Ensure that Health and Safety compliance and legal frameworks are adhered to at all times.
To be a champion of excellent customer service.