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Copy of Help Desk Specialist at Hawley Troxell

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Technical Problem Solving, Interpersonal Skills, Communication Skills, Multitasking, Prioritization, User Training, Windows Operating System, Microsoft Office, Hardware Knowledge, Software Troubleshooting, Peripheral Connection, PC Hardware Issues, Upgrades

Industry

Legal Services

Description

Description Hawley Troxell is seeking a full-time Help Desk Specialist to support end users in all office locations in Idaho and Washington from our Boise office. This may include assisting end users with solving technical and hardware problems using a ticketing system, software and hardware training, and working with vendors. Requirements The qualified candidate must have a minimum of 1 year of IT help desk experience, exceptional interpersonal and communication skills, as well as the ability to multitask, prioritize, train end users and organize a busy workload. Must possess a strong knowledge of Windows Operating System, Microsoft Office, basic hardware knowledge and experience troubleshooting software incompatibilities, and have experience connecting peripheral components, with PC hardware issues and upgrades. Must be able to lift 25 lbs. EOE.

Responsibilities

The Help Desk Specialist will assist end users with technical and hardware problems using a ticketing system and provide software and hardware training. The role also involves working with vendors to resolve issues.