Copy of IT Service Desk Analyst at Radius Limited

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Organised, Problem Solving, IT Support, Windows 11, Microsoft Office, Office 365, Active Directory, ITIL Best Practices, Service Desk Tools, Communication Skills

Industry

Business Consulting and Services

Description

Company Description Crewe – Emperor Court, Crewe Business Park Full Time | Office‑based (5 days onsite) At Radius, we provide best‑in‑class fleet, mobility, and connectivity solutions to over 400,000 customers worldwide. From fuel cards and telematics to EV charging, telecoms, and business energy, we’re helping organisations adapt to a more connected and sustainable future. With 3000 colleagues across 50 offices on 5 continents, we’re growing fast – and our technology plays a crucial role in making that happen. Job Description We’re looking for an IT Service Desk Analyst to join our IT Operations department. This is a 1st line support role - as part of our Service Desk team, you’ll be the first point of contact for internal IT queries across Radius. You’ll be based at our Emperor Court office in Crewe, with full access to the neighbouring Radius Campus HQ, including the onsite gym, café, barista counter, bar, and breakout spaces. We’re largely a Microsoft environment, so a lot of the queries you’ll deal with will be related to Windows, Active Directory and Office365. This role suits someone who enjoys problem‑solving, working with people, and wants to develop their career in IT support within a modern, fast‑moving organisation that values learning and progression. We actively support professional development and want to equip you with the qualifications and knowledge to grow within our IT function. For example, if you don’t already hold ITIL v4 certification, we’ll fund your training and exam! What you’ll be doing As an IT Service Desk Analyst, you’ll: Act as the first point of contact for IT incidents and service requests via phone, email, and our self‑service portal. Log, prioritise, and manage tickets, ensuring issues are handled efficiently and within agreed SLAs. Diagnose and resolve 1st line hardware and software faults. Escalate incidents to the appropriate technical teams where required and maintain ownership through to resolution. Communicate clearly with internal customers, keeping them informed of progress and wider IT issues. Ensure all requests and faults are accurately recorded and resolved to a high standard. Deliver a consistently high level of customer service to colleagues across the business. Working hours 37.5 hours per week Rota‑based shifts covering 07:30 – 17:30, Monday to Friday What we’re looking for We’re looking for someone who is customer‑focused, organised, and passionate about IT support, with a strong desire to learn and improve. You’ll ideally have: Some experience working in a 1st Line Support / Service Desk / Helpdesk role. Knowledge and experience of ITIL best practices. A service‑orientated mindset and confidence supporting users at all levels. Excellent written and verbal communication skills. Experience working with service desk tools such as Jira. Experience with: Windows 11 Microsoft Office & Office 365 Active Directory What’s in it for you? At Radius, we invest in our people. Working in our IT operations department will give you clear opportunities for career progression and ongoing development In addition to a competitive annual salary, you’ll also benefit from: 25 days annual leave (plus bank holidays) Pension and life assurance Employee fuel card scheme Electric Vehicle scheme Employee Assistance Programme Wellness and healthcare support via Help@Hand by Unum Cycle to work scheme Free breakfast every day in the office A modern, purpose‑built working environment with lots of great facilities #LI-TB1 Additional Information Still Curious? If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected] Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Department: Technology & Data Work Pattern: Office Based (5 days onsite)

Responsibilities

As an IT Service Desk Analyst, you will act as the first point of contact for IT incidents and service requests, logging and managing tickets efficiently. You will diagnose and resolve 1st line hardware and software faults and escalate incidents as necessary.