Copy of Junior System Administrator & Helpdesk Technician at Empire Management Group, Inc.

Kissimmee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Administration, Helpdesk Support, Active Directory, Microsoft 365, Azure, Intune, Meraki, Vantaca, PowerApps, Network Troubleshooting, Hardware Installation, Software Configuration, User Account Management, Security Patching, IT Documentation, Customer Service

Industry

Business Consulting and Services

Description

Description Position Summary: We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast-paced, collaborative environment where you’ll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests. Key Responsibilities: Serve as the primary helpdesk technician for first- and second-level technical support across the organization Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally Provide onsite support at office locations when remote troubleshooting is not sufficient Assist in the installation, configuration, and maintenance of hardware and software systems Monitor system performance and troubleshoot issues related to networks, servers, and user devices Manage user accounts, permissions, and access rights in Active Directory and other systems Monitor security tools, apply updates and patches, and assist with backup procedures Maintain and update IT documentation, including network diagrams, support logs, and user guides Support onboarding and offboarding processes, including setting up and decommissioning user workstations Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more. PowerApps Management and small development Participate in IT projects including system upgrades, migrations, and new software deployments Escalate complex or unresolved issues to senior IT staff when necessary Requirements Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 1–2 years of IT support, helpdesk, or system administration experience preferred Basic understanding of Windows Server, Active Directory, and networking concepts Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365 Strong troubleshooting, multitasking, and problem-solving skills Excellent communication and customer service abilities Willingness and flexibility to travel to office locations when onsite support is needed Eagerness to learn, grow, and contribute to a collaborative IT team

Responsibilities

Provide first and second-level technical support for end users while maintaining the security and performance of IT systems. Responsibilities include managing user accounts, monitoring system performance, and assisting with cloud-based system administration.