• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.• Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.• Raising alarms about non-adherence to schedules• Raising prior alarms in case of any risks to meet line adherence goals• Ensure tight management of FTE requirements and delivery• Excellent communication skill in oral and written.• Ability to manage allocated tasks and perform them with little supervision• Would be responsible for analyzing data to ensure accuracy

QUALIFICATIONS

Matric with Good WFM Experience, MS Excel Skills

Please refer the Job description for details