Copy of Service Manager at PETERSONS HARLEY-DAVIDSON OF MIAMI

Cutler Bay, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

100000.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Customer Service, Leadership, Team Development, Communication, Fast-Paced Environment, Upselling Strategies, Performance Monitoring, Training, Mentoring, Problem Solving, Organizational Skills, Compliance, Feedback, Technical Knowledge, Sales

Industry

Retail

Description

Description Full job description Job Summary We are seeking a dedicated and experienced Service Manager to oversee our Harley-Davidson service department. The ideal candidate will have a strong background in service management and a passion for delivering exceptional customer service. This role involves managing daily operations, ensuring high-quality service, and leading a team of skilled technicians to meet customer needs effectively. We are driven by KPIs with high expectations for the growth of this entire dealership, so only the best will make the team! If you're looking for explosive opportunity, this is it. Healthy bonus programs available for top performers. Requirements Duties Supervise and coordinate an efficient, high quality service department. Train and mentor staff on best practices in service sales and customer interaction, ensuring the highest quality experience for every customer. Implement upselling strategies to enhance customer satisfaction and increase revenue. Monitor the performance of technicians, providing feedback and support as needed. Maintain a clean, organized, and safe working environment in compliance with company policies and legal regulations. Address customer inquiries and resolve complaints promptly to ensure a positive experience. Qualifications Proven experience in service management or a related field is required. Experience with Talon DMS is preferred. Harley-Davidson experience is preferred. Strong leadership skills with the ability to motivate and develop a team of technicians and service sales Exceptional communication skills, both verbal and written, with a focus on customer service excellence. Ability to work in a fast-paced environment while managing multiple tasks efficiently. Join our team as a Service Manager where you can make an impact by leading our talented staff while ensuring top-notch service for our valued customers! Job Type: Full-time Pay: $70,000.00 - $100,000.00 per year We Offer Excellent Benefits: $50K - $150K/Year Performance-Based Income Pay plan is commission based on number of bikes sold, KPI's accomplished, and bonuses paid for goals met 401(k) with company match Heath, dental, vision and other benefits Paid time off Ongoing training Employee discounts Referral program Career advancement opportunities

Responsibilities

The Service Manager will oversee the daily operations of the Harley-Davidson service department, ensuring high-quality service and customer satisfaction. This role includes managing a team of technicians and implementing strategies to enhance service sales and performance.