Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Copy of Technical Support Analyst at SGS

Bogotá, Bogota D.C., Colombia -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

12000000.0

Posted On

18 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Active Directory, Networking, Azure, Mobile Device Support, Customer Service, Problem Solving, Communication, Time Management, Prioritization

Industry

Professional Services

Description

Descripción de la empresa SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide. Descripción del empleo The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices. Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability. Requisitos Education College diploma in Information Technology or related discipline Bachelor’s degree preferred Experience 4+ years in corporate IT support Hardware/software troubleshooting and break-fix/repair Customer service in IT technical roles Technical Skills End-user and server hardware/software, operating systems, protocols Active Directory access and permissions Networking appliances troubleshooting and configuration Mobile device support Knowledge of Azure preferred Soft Skills Strong analytical and problem-solving abilities Excellent communication (verbal and written) Customer service orientation Time management and prioritization skills Ability to manage multiple projects in fast-paced environments Languages English: Intermediate proficiency required French and/or Spanish preferred Compensación: COP5000000 - COP12000000 - mensualmente

Responsibilities

The Technical Support Analyst provides advanced technical support for complex issues and coordinates with IT teams and vendors to resolve escalated incidents. The role involves ensuring business continuity and system availability.