Core Account Manager at Evans Transportation Services, Inc

Delafield, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Management, Sales, Negotiation, Communication, Problem Solving, Logistics, Transportation, Freight Brokerage, Carrier Capacity, Operational Follow-through, Detail-oriented, Relationship Building, Market Conditions, TMS, CRM, Service Expectations

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Job Description: Core Account Manager Overview The Core Account Manager serves as the primary point of contact for a portfolio of core customers, owning day-to-day transactional business while ensuring reliable execution. This role blends customer-facing sales activity with carrier capacity procurement, requiring strong communication, pricing judgment, and operational follow-through. The Core Account Manager is responsible for growing existing accounts, securing transportation capacity, and delivering a consistent, high-quality customer experience from quote to delivery. Key Responsibilities Customer Management & Sales Serve as the primary contact for assigned core customer accounts Manage inbound and outbound transactional opportunities, including spot pricing and repeat lanes Provide accurate, competitive freight quotes aligned with market conditions Identify opportunities to grow wallet share through lane expansion, volume growth, and value-added solutions Build trusted relationships by understanding customer shipping needs, service expectations, and constraints Communicate proactively with customers on load status, changes, and issue resolution Carrier Capacity & Execution Source and secure carrier capacity to cover customer freight across assigned accounts Negotiate rates with carriers while balancing margin, service, and reliability Build and maintain strong relationships with core and spot market carriers Ensure loads are properly booked, dispatched, and tracked through completion Monitor shipments in transit and proactively address service disruptions Partner with internal teams to resolve issues related to claims, service failures, or exceptions Operational Ownership Own the full lifecycle of assigned shipments from pricing through delivery Maintain accurate load, pricing, and customer data in the TMS/CRM Ensure compliance with internal processes, carrier standards, and customer requirements Support continuous improvement by identifying process gaps and service enhancements Qualifications Required 1–3+ years of experience in logistics, transportation, freight brokerage, or a similar customer-facing role Proven ability to manage transactional customer relationships Experience working directly with carriers to secure capacity Strong negotiation, communication, and problem-solving skills Ability to manage multiple loads and priorities in a fast-paced environment Comfortable working with pricing, margins, and real-time market dynamics Preferred Experience in freight brokerage or transportation management Familiarity with TMS and CRM platforms Understanding of truckload market conditions and carrier networks Key Traits for Success Customer-focused mindset with a sense of ownership Calm and decisive under pressure Detail-oriented with strong follow-through Commercially minded while execution-driven Collaborative and accountable

Responsibilities

The Core Account Manager serves as the primary contact for core customer accounts, managing day-to-day transactional business and ensuring reliable execution. Responsibilities include sourcing carrier capacity, negotiating rates, and maintaining customer relationships to deliver a high-quality experience.