Core Agent / PBX at Four Seasons Hotels Limited - Turkey

Marrakesh, Marrakech-Safi, Morocco -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Call Management, Emergency Response, Training, Billing, Coordination, Professionalism, Problem Solving, Multitasking, Attention to Detail, Team Support, Guest Relations, Technical Support, Time Management, Organizational Skills

Industry

Hospitality

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace. 1. Offrir aux clients un service agréable, efficace et professionnel conformément aux standards Four Seasons 2. Répondre à tous les appels de manière plaisante en utilisant le nom du client interne ou externe, et en mettant en relation avec le poste désiré en fonction de sa requête. 3. Faire et effectuer le suivi des appels de réveil pour les clients de l’hôtel. 4. Gérer les demandes des «Ne pas déranger», des postes occupés, des transferts d’appels, des mises en attente, des appels en attente, des Diverts (dérivation des appels d’une chambre à une autre), des COS, des NCOS7 et des mises en relation avec les messageries vocales. 5. Savoir organiser une conférence Call. 6. Coordonner les requêtes téléphoniques spéciales pour des clients que ce soit dans leur chambre ou en salle de réunion. 7. Assister les clients dans leurs appels locaux, nationaux ou internationaux. 8. Effectuer la facturation des clients en salle de réunion concernant les ouvertures de lignes téléphoniques, fax et accès internet. 9. Agir en cas de situation d’urgence ou de sécurité dans l’hôtel. 10. Informer un superviseur ou responsable des plaintes et commentaires clients et faire les efforts appropriés. 11. Apporter un appui à l’intégration et à la formation des nouveaux employés et les aider dans leurs tâches. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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Responsibilities

The Core Agent is responsible for providing pleasant, efficient, and professional service to clients according to Four Seasons standards. This includes managing calls, coordinating special requests, and assisting clients with their communication needs.