Core Banking Systems Tech Principal Specialist SG at CIMB Singapore

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Core Banking Systems, SIBS Core Banking, RPG Scripting, CL Scripting, DB2 Database, SQL Queries, Job Monitoring, Incident Management, Change Management, Problem Management, Technical Support, Application Management, Trade Finance Systems, Branch Delivery Systems, Job Scheduling, Diagnostics

Industry

Banking

Description

Job Description: Technical Support and Incident Management * Provide level 2 support for core banking systems issues (transactions, EOD batch jobs, users reported issues) * Attend to system alerts, perform diagnostics, and escalate *unknown / new issues to Core Banking Systems Tech Lead and Core Banking Systems Tech Delivery (L3), and / or vendor (when necessary) *Note: for known issues, it’s per documented in Confluence * Follow IT Incident Management SOP, to track and resolve the tickets raised by users System Maintenance * Conduct regular health check on Core Banking systems, including jobs and queues utilization. * Assist in applying patches, updates and fixes. Perform verification and capture artefacts for Core Banking Systems Tech Lead review and acknoledgement in testing environment pior to the implementation in production environment. User & Application Support * Assist bank users with Core Banking systems navigation, and troubleshooting. * Support end-users in testing and validating fixes before deployment to production. * Document recurring issues and contribute to knowledge base articles in Confluence. Change & Release Support * Assist in testing system changes, upgrades and parameters update. * Follow IT Change Management SOP to ensure compliance and minimize disruption due from change. * Validate / engage business users for post-implementation of functionality and fixes of reported issues Compliance & Security * Assist in audit preparations by providing the artefacts requested by the relevant parties. * Report security vulnerabilities or suspicious activities promptly. Key Requirements: * Bachelor degree in IT, Computer Science or related fields * 3+ years in technical support for Core Banking systems * Hands-on experience with SIBS Core Banking system, including command, job monitoring and RPG & CL scripting * Exposure to branch delivery and trade finance systems * Understanding of DB2 database, SQL queries and job scheduler * Knowledge in application management for incident, problem and change management in banking environment * Strong problem solving and analytical abilities * Effective communication to interact with users and teams * Willingness to learn and expand the knowledge in both technologies and functional With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample. #teamCIMB is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.

Responsibilities

Provide level 2 technical support and incident management for core banking systems to ensure smooth IT operations. Perform system maintenance, health checks, and assist in the deployment of patches and system upgrades.