Core Operations at Doss

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

220000.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Relationship Management, Solution Architecture, Business Process Modeling, Data Cleaning, Debugging, Technical Program Management, Systems Thinking, High-Pressure Experience, Intellectual Firepower, Talent Development, Process Improvement, Data Modeling, Integration Scoping, Problem Solving

Industry

technology;Information and Internet

Description

Who We Are At DOSS we’re building an AI-native ERP and Operations Cloud to unlock the next generation of enterprise applications. Our team re-wrote 50 years of legacy software to drive a step-function improvement in how supply chain, operations, and finance organizations execute. We need more people to help us build and sell. “Core Ops” Reviews Here more about Core Ops from people who have gone through it. There's really no other role [like Core Ops] that thrusts you front and center with the totality of a business. From day one you get to work with ops leaders on building the digital backbone connecting the goods they sell and the value they deliver to their customers. – Peter, former Management Consultant ‍ I learned more in 1 year in Core Ops than I would have in a decade at a larger company. It’s quite magical, early in your career, to be in a role that allows you to touch on every aspect of a business: sales, customer success, product development. On top of this, Doss Core Ops are often working with 10+ customers simultaneously, attempting to deeply understand the ins and outs of their business. The work is about transforming the most complex systems into easy, digestible bites. The role is certainly a tall task, but undeniably the best career growth opportunity for anyone interested in learning through experimentation, driving their own tempo, and accelerating time-to-value for real-world businesses. – Jaylen, former Actuarial Consultant ‍ Our pre-sale story got us to Series A but the post-sales story that will accelerate the growth of the company to Series B and beyond – and Core Ops are defining this. We’re currently breaking the “laws of physics of software implementation”, and the caliber we’re looking for is proving hard to find. The experience you get as in Core Ops trumps everything that’s out there. The cycle for folding iteration back into the product is almost real-time. When you realize we are missing a necessary piece of the puzzle, you don’t have to create a giant PRD and hold countless meetings to ‘align stakeholders’. Instead, you literally turn your chair, explain to Arnav (Doss CTO) why we need something and the use case, get on a whiteboard to map out the idea, and it’s live the next day. – Shaan, former Product Manager ‍ In Core Ops you’re working with founders / senior leadership at Doss and our customers every day, all the time. The pace of decision making, the connections you’re making, the problems you’re exposed to – all of this makes for a steep growth trajectory. We’re accelerating careers by 10x, not 10%. I have no doubt that every one of our current Core Ops cohorts will go on to start their own companies one day. This program is going to be a factory for high-agency, brilliant, curious people to sharpen themselves on one another before they go out into the world and build their own life’s work. – Wiley, DOSS CEO and Co-founder (the first “Core Ops” member) Overview Core Operations (CoreOps) is a cohort-based career accelerator program at DOSS which functions as a “talent factory” to enable recent grads to rapidly grow towards owning customer relationships, solution architecture, and business-line P&L. Over the course of 24 months you will: Learn our business Learn our industry and the industries of our customers Learn how to operate Rapidly grow in your career and get jettisoned into senior roles in Marketing, Sales, Operations, Product Core Ops Accelerator is a fast-paced “future-CEO factory” where ambitious generalists who want to build and sell can come to sharpen themselves with other A+ players. Core Operations Accelerator program timeline, milestones, and exit opportunities How It Works Program Lifecycle CoreOps is a fixed length program. Cohorts of new hires begin together during a 4-wk intensive onboarding program (“PRIME”) onsite at DOSS, meaning start dates are grouped together every few weeks. After PRIME, CoreOps team embeds as PMOs, focused on the delivery of our customer implementations. After approximately 6 months the first review is performed and members of the cohort either are promoted upward, laterally, or not eligible until the next review again in 6 months. After 24 months total the program ends and team members are assigned a permanent home either in Sales, Solutions, PMO, Product, etc. (1) PRIME During PRIME we are providing the tools and baseline foundations for success in Core Ops. Week 1 Learn about our industry, its history, and the technology (ERP, Operations Cloud) Learn about our customers, their industries, their problems Learn about our product, our technology, and how we are different Learn about company: values, operating principles, career/performance management Learn about PMO: our pillar for implementing DOSS Operations Cloud for customers Process → how do we tactically execute this? Product → how does the product work to accomplish this? Week 2 Classroom style tutorials taught by PMO team Shadowing active installs with a PMO Lead / IC Week 3-4 Live Eval on active customer work under PMO ICs (other CoreOps members) Leading customer calls for discovery Data modeling Data cleaning Debugging and triaging customer support requests Business process modeling, design, and implementation Integration scoping and documentation Live triage of customer errors Closeout PRIME ends with a few key activities: A ranked performance management review (DIPS) which sets the baseline going into future reviews throughout the program CoreOps team members are then selected into teams under Leads and assigned to active projects by Portfolio Mgrs A big party at the office led by the DOSS senior leadership team. (2) The Next 6 Months Leading up to the first phase of reviews, members of CoreOps are bought Delivery of E2E customer installs Pair up with PRIME cohort shadowing and Live Eval Define areas of interest as exit opportunities (Sales, Solutions, PMO, Product) → 1:1 time with those team members (3) Reviews Approximately every 6 months after program start, the team runs a lightweight qualitative and quantitative review process (DIPS) with CoreOps cohorts where team members are scored, ranked, and identified for promotion, compensation increases, and exits. We are a sports team, not a family. This is the ‘96 bulls. If you want the Rec League, go work somewhere else! I promise it’s not painful – it’s actually really fun and clarifying (especially for people who like winning). (4) Iteration and Completion For the remaining 18 months, the cohort will continue their day-to-day and bi-annual DIPS reviews continuing along the PMO track (targeting promotion to Lead after 12 months), transition to lateral team, or exit the company in search of what’s next! Our first cohort saw anywhere from between 35%-85% increases in their compensation with the average being >50%. This means if you enter making $140,000, you’ll leave the program earning around $220,000 less than 2 years later. Key Responsibilities Deliver results on mission-critical initiatives. Design, prioritize, and drive the execution of high-priority, high-scope projects, ensuring measurable outcomes that align with the company’s objectives. Navigate our organization and our customers organizations. Align leadership and ICs to make decisions and deliver results. Build processes that drive rigor. Go in, fix something, and put in a process to make sure it stays fixed. Obsess over talent, find it, recruit it, develop it, organize it, mobilize it. CoreOps is about systematically increasing the output of the organization by making our people and systems better. About You Exceptionally Good Judgement. In other words: you’re right, a lot. We find that high-performers make very few mistakes. High-Intensity. You have experience in high-pressure roles within finance, consulting, or startup environments. These are your real preferences, not your stated preferences. Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast. Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization. Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together. Bonus Points: Formal education in hard sciences, engineering, physics, or a related field. Experience with large-scale software implementation, technical program management, or hardware engineering program management.

Responsibilities

Core Ops team members are responsible for delivering results on mission-critical initiatives and driving the execution of high-priority projects. They also navigate organizational structures to align leadership and individual contributors to achieve measurable outcomes.