Corporal - Dollywood Parks & Resorts - Full Time Year Round at The Dollywood Company

Pigeon Forge, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Procedures, Deescalation Methods, First Aid, CPR, Crowd Control, Traffic Control, Investigations, Report Writing, Communication, Problem Solving, Conflict Management, Interpersonal Skills, Confidentiality, Prioritization, Teamwork, Flexibility

Industry

Entertainment Providers

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Corporal who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Corporal checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The overall mission of this position is to protect people and property, assume responsibility when Shift Sergeant is not available, maintain a peaceful, fun-filled and safe atmosphere, and enforce Security procedures at Dollywood while Creating Memories Worth Repeating for our guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities * Assist in the transport of monies * Assist the Safety/First Aid Department as assigned * Assist with fire and flood prevention * Be generally friendly and caring * Be responsible for Animal Control Services for the shift * Control and direct on park traffic * Control park access at Host and service entrances * Assist with crowd control on company property based on business need, attendance volume and special events * Ensure Fire Suppression Equipment is operable in their areas * Help Guests and Hosts with vehicle problems * Assist lost Guests and separated parties * Issue tickets for illegally parked Host vehicles * Monitor Park alarm system * Patrol buildings, Guest lot and Host parking lot to ensure areas are secure during shift * Provide Dignitary Protection Services for Celebrities * Respond to shoplifting, burglary and theft reports, participating in investigations as outlined in position procedures * Respond to concerns related to Guest and Host conduct on company property utilizing proper deescalation methods * Take possession of lost property and returning same to Lost & Found * Assume the Shift Sergeant’s duties when the Sergeant is absent to include: * Create Shift assignments and approve breaks * Keep officers on his/her shift informed of all pertinent information during shift * Share appreciation for jobs well done * Ensure that all applicable security procedures are followed during his/her shift * Lend personal assistance to officers in difficult situations when aware of need for additional assistance * Ensure that all required paperwork, reports and logs on his/her shift are complete and accurate * Email Daily Shift Reports to management Management reserves the right to add to or change the duties of this position. Education and Experience Required * Certifiable by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments’ TCA 62-35-116, TCA 62-35-17) * Must be at least twenty-one (21) years of age * Driver's license and acceptable driving record required * Preference given to applicants with prior Law enforcement or Security related experience * Candidates from outside the Security Department must have a minimum of two years of experience in law enforcement or supervision * First Aid and C.P.R. required or ability to obtain a certification * Must have good verbal and written communication skills * Must be able to pass company required drug testing * Must be willing and able to pass First Responder Course and apply material when needed on park * Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check Knowledge, Skills, and Abilities * Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees * Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work * Must be self-motivated and disciplined * Must be able to prioritize and complete work assignments on a timely basis * Must maintain strict confidentiality and judgment regarding privileged information * Must be committed to continuous improvement * Must maintain a professional appearance with good personal hygiene * Must promote and support a “team” work environment by cooperating and helping co-workers * Must be productive in a fast-paced environment * Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays * Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines * Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills * Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals * Able to comprehend instructions and retain information * Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays * Able to perform duties consistently while creating a safe and secure environment for hosts and guests * Able to be flexible and handle frequent changes in priorities * Able to add, subtract, multiply and divide with accuracy * Must be able to communicate effectively with Guests and Hosts using approved communication methods * Write legibly * Able to tolerate various temperatures while working indoors and outdoors * Able to meet the physical demands of the job * Perform vehicle and foot patrols for the protection of persons and property and respond to emergencies on Dollywood property * Able to deal with others who are angry without getting angry themselves * Able to operate/drive a company vehicle with valid TN driver’s license and insurance * Able to lift and carry up to 150 lbs Physical and Cognitive Requirements * Lifting and Carrying: Position may require occasional to frequent lifting of up to 150 lbs utilizing company’s safety guidelines for safe lifting * Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces * Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions * Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors * Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Responsibilities

The Corporal's primary mission is to protect people and property, maintain a safe and fun atmosphere, and enforce security procedures while assuming the Shift Sergeant's duties when necessary. Essential functions include assisting with transport of monies, animal control, traffic direction, access control, and responding to various incidents like theft and guest conduct concerns.