Corporate Account Manager at Custer

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Growth, Client Relationship Management, Customer Service, Upselling, Cross-selling, Negotiation, Sales Cycle Management, Presentation Delivery, CRM Management, Reporting, Problem-Solving, Communication, Conflict Resolution, Time Management, Persuasion, Teamwork

Industry

Furniture and Home Furnishings Manufacturing

Description

POSITION OVERVIEW The Account Manager is responsible for driving sales growth, managing client relationships, and ensuring exceptional customer service. This role focuses on achieving and exceeding sales targets by identifying upselling and cross-selling opportunities, negotiating deals, and effectively managing the sales cycle. As the primary point of contact for clients, the Account Manager builds and maintains long-term relationships by providing exceptional customer service, delivering tailored presentations, and addressing client needs with professionalism and efficiency. While analytics play a role in account optimization, this position places a greater emphasis on direct client interactions, sales execution, and day-to-day account management. The Account Manager collaborates with internal teams to align solutions with customer expectations and ensure smooth service execution. Regular reporting on account status, sales performance, and client insights to Account Executive(s) and/or the Sales Leader is a key component of this role. This role requires a proactive and results-driven professional with excellent communication, negotiation, and problem-solving skills, dedicated to enhancing client satisfaction. KEY RESPONSIBILITIES The Account Manager contributes to the growth and success of Custer by achieving the following objectives: Sales & Revenue Growth Achieve and exceed monthly, quarterly, and annual sales targets and quotas Identify upselling and cross-selling opportunities to maximize revenue potential within assigned accounts Utilize negotiation skills to overcome objections and close deals effectively Reduce sales cycles through time management and an assertive closing approach Client Relationship Management Serve as the primary point of contact for clients, ensuring clear and responsive communication and excellent customer experience Build and maintain strong, long-lasting client relationships that drive repeat business Deliver engaging presentations tailored to client’s needs, highlight product features, services, and value propositions Address client concerns and objections, ensuring high levels of satisfaction and trust Account Maintenance & CRM Management Maintain accurate records of customer interactions and sales activity logs in CRM software Track account performance and identify trends to improve customer engagement Ensure timely follow-ups and documentation of key account interactions Reporting & Documentation Prepare and present regular reports on account status and sales performance for existing clients to Account Executive and/or Sales Leader Document key account strategies and provide insights to leadership on client needs Cross-Functional Collaboration Work with internal teams to ensure seamless service delivery and customer satisfaction Partner with sales support and project management teams to execute client requests efficiently Collaborate with internal teams to prepare customized proposals and solutions for clients Work with accounts receivable team to assist in timely payment collection QUALIFICATIONS Proven track record of achieving sales targets Problem-solving mindset with the ability to think creatively and make informed decisions Detailed-oriented with excellent organization skills Ability to multi-task, managing multiple accounts, projects, and deadlines effectively Excellent negotiation, persuasion and objection-handling skills Skilled in conflict resolution and managing customer expectations Proficient in creating and delivering engaging presentations tailored to client needs Ability to confidently engage with key decision-makers through strong written, verbal, and interpersonal communication skills Proficient in Microsoft Office, Outlook, Excel, Word, and PowerPoint Self-motivated, results-driven, and customer-focused Strong team player with a collaborative mindset Ability to travel for client meetings and industry events Knowledge of social media platforms for client engagement and research, preferred EDUCATION / EXPERIENCE / OTHER REQUIREMENTS Bachelor’s Degree or equivalent experience Proven experience in Account Management or Sales, 3-5 years required Experience working with CRM software, Membrane preferred Must have reliable transportation Must have valid driver’s license Compensation & Benefits We offer a competitive compensation plan with a base salary plus commission upon completion of training. The company offers a full range of benefits including: Medical, Prescription Drug, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off, Holidays, 401(k), and Short- & Long-Term Disability.

Responsibilities

The Account Manager is primarily responsible for driving sales growth within assigned accounts by identifying opportunities, negotiating deals, and closing sales to achieve targets. This role also involves building and maintaining strong, long-lasting client relationships through responsive communication and delivering tailored presentations.