OUR ESSENTIAL REQUIREMENTS

• Confident with all Microsoft applications including advanced level Excel.
• Analytical with the ability to understand numerical data.
• Personable and will have experience of building and maintaining customer relationships.

A QUICK LOOK AT THE ROLE.

The Corporate Account Support Manager manages the commercial relationship between Biffa and its Facility Management Sub Sector Customers. The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and innovative solutions.

YOUR CORE RESPONSIBILITIES

• Primary interface between the company and specific corporate clients.
• Responsible for ensuring business account plans are implemented, service success, contract compliance, retention and pricing negotiations.
• Retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year.
• Manage the tender and/or benchmarking (preparation, editing and delivery) and ‘Response for Information’ (RFI) processes for clients and identifying new development opportunities to deliver profitable growth.
• Complete customer reviews and present management information using Power BI.
• Assist depots and customer services in resolving issues arising from sites, which could include health and safety, container changes or the introduction of alternative services.
• Ensure customer debt position is maintained in line with contractual commitments.
• Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties.
• Route causing of QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sector.