Corporate After Hours Consultant - Remote, Australia at Flight Centre

, , -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, GDS Navigation, Ticket Issuance, Complex Travel Requests, Fare Rule Interpretation, Self-Ticketing, Problem-Solving, Attention To Detail, Communication Skills, Working Under Pressure, Autonomy, Sabre GDS, Amadeus GDS

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/82e26870-a8b1-4bfb-9f29-1cd562937591.png] About the Brand FCM Travel [https://www.google.com/url?sa=i&source=web&rct=j&url=https://www.fcmtravel.com/en-au&ved=2ahUKEwj_toftmKaTAxVVn68BHd3NBWkQy_kOegQIARAB&opi=89978449&cd&psig=AOvVaw2J2yGLIqDTrTTvXK3BH7zx&ust=1773811485195000] is the flagship global corporate travel management arm of Flight Centre Travel Group (FCTG). It is a top-tier travel management company (TMC) providing end-to-end travel solutions, proprietary booking technology, and 24/7 expert service to large businesses and multinational organisations across over 95 countries. About the Opportunity As a Corporate After-Hours Consultant you will be responsible for delivering exceptional customer service, while efficiently managing time to provide professional travel solutions to corporate clients in a high-pressure environment. Working on a 24-hour rotating roster, you must adhere to all After Hours Customer Care processes and policies. You will be required to work independently, navigate multiple GDS systems simultaneously, and issue tickets swiftly in emergency situations to meet client needs. You are expected to maintain high standards of service, while effectively handling complex travel requests. This position can be based Australia-wide for the right candidate. What you will be doing: * Assist clients with travel enquiries outside of business hours * Quote and issue new airfare tickets, calculate and reissue air tickets for changes * Amend or update bookings on all required land products, both in-GDS and non-GDS channels * Adhere to prescribed customer travel policy, FCTG policies and Corporate After-Hours processes at all times What you will need: * Minimum 2 years' experience as a corporate travel consultant with a proven track record of meeting and exceeding KPI targets * Sabre GDS system experience (Amadeus an added advantage) * Ability to interpret fare rules, change fees, additional collections - self-ticketing for new bookings and reissues will be required * Exceptional customer service and problem-solving skills to proactively identify and address problems, analysing issues to find effective solutions * High degree of accuracy and attention to detail * Excellent written and verbal communication skills * Ability to work under pressure, manage time effectively and meet deadlines * Ability to meet challenges with resourcefulness and work autonomously * Flexibility to work a rotating roster based on a 24/7 business, committing to two full weekends per four-week roster (minimum of 8-hour shifts) to meet operational requirements * Experience in Lumina, Portal, Genesys and Salesforce Agent Workspace an advantage What you'll Enjoy: 🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 🎉Development: Individualised Learning & Development pathway options 🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages 🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more 💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym 🌞Mental Health: Support and Employee Assistance Program for staff and family 🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering (in Bangkok) and EOFY Celebration 🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave 💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Are you ready to elevate your career in travel management? Apply with FCM today! [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/722db139-3996-436c-9eca-d70ce048dc13.png] #LI-CM1#FCMAU#LI-REMOTE

Responsibilities

The consultant will be responsible for delivering exceptional customer service by efficiently managing time to provide professional travel solutions to corporate clients outside of standard business hours. Duties include quoting, issuing, and reissuing air tickets, as well as amending land bookings across GDS and non-GDS channels while adhering to all relevant policies.