Corporate Aftermarket Support Specialist at WMH

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem-Solving, Operational Coordination, Parts Knowledge, Service Knowledge, Warranty Knowledge, Communication Skills, Organizational Skills, Detail-Focused, Reliability, Tech-Savvy, Process Tracking, Reporting, KPI Tracking, Safety Compliance

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Corporate Aftermarket Support Specialist Department: Service Employment Type: Full Time Location: Corporate Branch Reporting To: Alex Phifer Description 🔥 Corporate Aftermarket Support Specialist Forklifts • Material Handling • Customer Success • Parts & Service Operations Location: WMH Corporate HQ – Charlotte, NC Division: Aftermarket | Support | Customer Operations 🚀 Join WMH — Where Aftermarket Excellence Meets Industry Innovation At WMH, we don’t just move equipment — we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we’re scaling fast and elevating every corner of our Aftermarket division. Now, we’re building out a Corporate Aftermarket Support Specialist role — someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position. If you love the energy of the material handling world… If you thrive in a fast-paced role with endless growth… If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience… 👉 This role is the heartbeat of our Aftermarket success. 🧩 What You’ll Do (Your Mission) As our Corporate Aftermarket Support Specialist, you’ll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently. Customer & Dealer Support (High Priority) ✅ Provide high-level parts & service support for WMH branches and customers ✅ Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations ✅ Assist with equipment records, repair coordination, and customer communication ✅ Support Linde/other OEM programs, portals, policies & compliance Service & Parts Coordination ✅ Work closely with Service Managers, Parts Teams, & Regional Directors ✅ Track open work orders, parts shortages, backorders, and ETA updates ✅ Support quoting, job scheduling, PM program coordination & contract maintenance ✅ Monitor fleet health, PM compliance, and equipment uptime Aftermarket Process Optimization ✅ Standardize best practices across Service, Parts, Warranty, & Support ✅ Help with reporting, KPI tracking, and operational improvement ✅ Support corporate initiatives: safety, productivity, efficiency, & customer experience 🦺 Safety, Compliance & Technician Training Support (NEW — High Impact) ⭐ Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation. ⭐ Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones. ⭐ New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones. ⭐ Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths. This section reinforces WMH’s most important priority: Safety, readiness, and technician empowerment. Systems & Data Management You’ll become a WMH systems specialist: • Dealer/OEM Portals • Fleet Database • Service CRM • Parts Ordering Platforms • Warranty Management Systems 🧠 What You Bring (Your Strengths) ✔ Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations ✔ Knowledge of parts, service, warranty, or technical support ✔ Strong customer service and communication skills ✔ Ability to coordinate multiple moving parts under pressure ✔ Tech-savvy — systems, databases, reporting & process tracking ✔ Problem-solver mindset — you see roadblocks and create solutions ✔ Organized, detail-focused, reliable 💥 Why THIS Role Matters This role is the bridge between: • Technicians • Branches • Corporate • OEMs • Customers You’ll bring clarity, consistency, and operational excellence to the heart of WMH’s Aftermarket engine. 🌟 What WMH Offers You 💰 Competitive Pay + Performance Opportunities We reward expertise, performance, and growth. 🏥 Premium Full Benefits Package • Medical, Dental, Vision • Life insurance & AD&D • HSA & PPO options • Company-paid benefits 📈 Career Advancement Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few: ➡ Corporate Aftermarket Coordinator ➡ Parts Manager ➡ Service Manager ➡ Warranty Specialist ➡ OEM Programs Specialist ➡ Operations Leader 🧠 Training & Development • OEM certifications • WMH leadership training • Systems training • Mentorship from corporate & regional leaders 🎉 Culture That Wins At WMH, you’re not a number — you're a difference-maker. We win together. We grow together. We take care of our people.

Responsibilities

The Corporate Aftermarket Support Specialist will ensure smooth operations between branches, technicians, parts teams, and customers. This role involves providing high-level support, troubleshooting inquiries, and optimizing aftermarket processes.