Corporate Banking Department,Uganda.Relationship Manager - Public Sector at KCB Group

Kampala, Kampala, Uganda -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Engagement, Business Development, Portfolio Growth, Banking Operations, Risk Management, Credit Analysis, Trade Finance, Deposit Growth, Digital Migration, Stakeholder Management, Sales Coverage Planning, Customer Service Charter, Governance Controls, Public Sector Knowledge

Industry

Banking

Description

KEY RESPONSIBILITIES: * Growth of the Corporate deposit book as per the set organizational targets & ALCO guidelines through growth of current accounts/collection business as well as Debt and Trade opportunities from the Public Sector. * Prepare customer sales coverage plans to ensure that each customer relationship is managed according to the KCB Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential. * Management of ongoing relationships with existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank. * Understand the Public Sector requirements and decision makers (maintain database of key Public Sector stakeholders), structure solutions, implement and monitor the customer experience. * Provide specialist sector information & governance as well as conducting training on the structure and workings of the Public Sector to the Business, Credit, Risk & Compliance Teams in the Bank. * Champion strategic partnerships and social visibility of the KCB Brand in the Public Sector space * Ensure 90% digital migration of the assigned portfolio and as feasibly as possible, digitize their customers journeys to promote the cashless and self-serve solutions of the Bank. * Maintain a dairy of key Public Sector events & activities that would present viable business and value chain opportunities for KCB Bank. * Coordinate and support the branches in running effective Public sector sales activations, generating leads and dealing with queries and complaints. * Any other official duties that may be allocated from time to time by management. MINIMUM POSITION QUALIFICATION REQUIREMENTS a) Academic & Professional * Bachelor's Degree in a related field is required * Professional qualifications in a related field are an added advantage * Master's Degree in related field is an added advantage b) Experience * A minimum of 7 years' experience in Relationship Management & Customer Engagement, Business development and portfolio growth, Banking operations/shared services, Governance controls and Risk management. KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation: Group Name Change [https://kcbgroup.com/wp-content/uploads/2017/09/KCB-Group-PLC.pdf], Name Change Certificate [https://kcbgroup.com/wp-content/uploads/2016/10/Change_of_name_cert.pdf], KCB Advise on Non-Operating Holding Company [https://kcbgroup.com/wp-content/uploads/2016/10/KCB_Advise_Non_Operating_Holding_Company_2016.pdf], KCB Group Structure [https://kcbgroup.com/wp-content/uploads/2016/10/KCB_group_structure_2016.pdf], Kenya Gazette Notice. [https://kcbgroup.com/wp-content/uploads/2016/10/Kenya_Gazette_Special_Issue_Transfer-Approval_KCB_Kenya_LTD.pdf]

Responsibilities

The primary role involves growing the Corporate deposit book by securing current accounts, collection business, debt, and trade opportunities from the Public Sector, while managing existing client relationships according to service standards. Key activities include understanding Public Sector requirements, structuring solutions, ensuring digital migration of the portfolio, and championing strategic partnerships for the bank's brand visibility.