Experience and Knowledge:

• Previous leadership/supervisor experience
• Proven experience of working in a contact centre or manufacturing environment with telephony service
• Ability to lead and develop your team to success through effective coaching and performance management
• Ability to identify challenges/problems and provide solutions for the benefit of the customer, and the team
• Effective verbal and written communications
• Strong stakeholder management and relationship building skills
• Proven IT skills including MS Office suite and data analysi

PURPOSE OF ROLE

• To manage the day to day running of the Corporate Clothing department in an efficient manner to best utilise the levels of resource.
• Develop and build relationships with both our customers and suppliers.
• This list of duties and responsibilities is not definitive, as you will be expected to take an active part in any of the department’s operation when and if requested by a member of the Management Team.

ROLE RESPONSIBILITIES:

People Management

• To manage all staff within the department and to oversee the smooth and efficient running on a day-to-day basis.
• To recruit and select staff as required in line with the department’s requirements.
• Provide training and coaching to motivate employees to assist them in reaching both individual and departmental objectives.
• Monitor the performance of the team, conducting reviews and appraisals offering direction and development where required.
• Review and arrange staff annual leave applications ensuring that adequate staffing levels of the department at all times, in order that department operations are not adversely affected.
• Ensure accurate terms and conditions of employment are in place for all employees with the department.
• Ensure that employee attendance is monitored, conducting of return to work and absence review meetings as required.
• Ensure all team members complete GTES learning modules as scheduled.
• Ensure all Health & Safety audits are completed weekly / monthly.

System & Processes

• To conduct regular assessments of the department capabilities, systems and processes to ensure the best utilisation of the level of resource available.
• Conduct continuous assessment of the departments systems and processes ensuring that they remain effective and meaningful and Identify areas for improvement.
• Develop and implement new systems and procedures in line with both the department and wider business needs.
• Regularly review our delivery to promise (DTP) to ensure orders are delivered on time.
• To take control of the management of an effective system for enquiries, orders and back orders. Filing and maintenance of all artwork and origination files.

Stock Management

• Take responsibility for the Creation of raw material stock codes, locations and reorder levels and ensure that these are effectively maintained.
• To negotiate and develop relationships with suppliers for products and services.
• Processing of all damaged, lost and own use goods.
• Effective use of buying, progress and usage reports.
• Sourcing and supplier negotiation of alternative products.
• Identification and action to reduce slow moving/dead stocks.
• Conduct stocktaking annually in accordance with the company requirements.

Profile

• To heighten the profile and promote the Corporate Clothing Department through a combination of literature and exposure to the sales network outlining the services and capabilities that can be offered to our customers.
• In conjunction with senior management develop an effective business model for Corporate Clothing to ensure it meets targets set.
• Conduct market analysis of competitors, including benchmarking of prices and services.
• Increase the department’s profile within the Cromwell catalogue and other literature.

Budgets & Targets

• To take an active role in profitably growing the level of Corporate Clothing business within the group through effective business planning ensuring that all unnecessary costs are eliminated.
• Ensure that all costs within the department are effectively identified and recorded, continually identifying areas of improvement.
• Along with senior management take an active role in producing future budgets and targets.
• Monitoring of the department’s performance against agreed budgets and targets.

ROLE REQUIREMENTS

Experience and Knowledge:

• Previous leadership/supervisor experience
• Proven experience of working in a contact centre or manufacturing environment with telephony service
• Ability to lead and develop your team to success through effective coaching and performance management
• Ability to identify challenges/problems and provide solutions for the benefit of the customer, and the team
• Effective verbal and written communications
• Strong stakeholder management and relationship building skills
• Proven IT skills including MS Office suite and data analysis

In return you will receive:

• Competitive annual leave allowance with annual purchase scheme
• Group Personal Pension
• Company Funded Healthcare Cash Plan
• Yearly company bonus
• Cycle to work scheme
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support”
• Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

Location:Leicester (Head Office)
Working Hours per week:39.50
Contract Type:Permanent - Full Time