JOB OVERVIEW

• We are looking for a communications assistant to join our communications team to manage a suite of video teleconferencing conference rooms (VTC) and auditoriums. The role will encompass booking and venue support for each of the VTC facilities.

WHAT WE ARE LOOKING FOR

• Personable, confident, professional with good judgement and ability to communicate effectively. Pro-active and responsive to changing needs of the business and the demands of the customer, while remaining calm under pressure and self-motivated. Versatile and innovative where necessary. Reliable, discreet, and well presented, giving a positive image of Mitie company values.Other key attributes we are looking for:
• Experience of running the AV aspect of presentations.
• IT literate with a good working knowledge of industry standard video conferencing platforms.
• Working knowledge of Health and Safety requirements.
• Experience in a communications environment, including internal and external engagement.
• Administration experience with organisational skills and a high degree of integrity.
• Good verbal and written communication skills and ability to develop working relationships.
• Be organised and flexible with the ability to approach different types of tasks during the working day.
• Reliable, conscientious character who takes pride in what they do and completing tasks on time.
• Excellent customer service skills with previous experience of dealing with ‘ALL’ level personnel advantageous.
• Able to prioritise and work under pressure is essential.
• Able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly and efficiently.
• Willing to undertake additional training to improve technical knowledge.
• Good all-round standard of education, especially literacy and numeracy (educated to GCSE English and Maths or equivalent).

• Actively promote a safe working culture and adhere to the Health and Safety procedures, processes and the law.
• Support Communications Manager with delegated tasks.
• Manage and log bookings.
• Work with and support the clients for authorised events.
• Advise users on the capabilities of each venue.
• Prepare and configure venues to meet the booking requirement.
• Event support including set up and operation of VTC equipment.
• Provide an on-call advisory service during the working day for all VTC services.
• Ensure the venue is cleared and secure on completion of meetings.
• Daily system checks to ensure equipment and room functionality.
• Ensure VTC facility equipment is maintained, and defects reported to the appropriate repairer and notify users of any shortcomings.
• Undertake other tasks as determined by the Mitie Line Manager, for example deputising for the Communications Assistant as necessary, including any other requirements in other Mite departments at MOD Lyneham, in line with business needs.