WHAT YOU BRING

The ideal candidate must have a University Degree or College Diploma in Business Administration, Communications, or related discipline. Course(s)/certificate from an accredited association, organization and/or institution related to project management, process improvement, and/or related discipline; Lean Six Sigma Certification is considered an asset. Additionally, the ideal candidate must have five (5) years progressive experience performing duties in a call centre role with experience in development and implementation of processes or project and/or people management. The candidate must demonstrate excellent analytical problem solving, research, customer service, interpersonal, communication (verbal and written), facilitation, training and teamwork skills. A valid Ontario Class “G” Driver’s License and a satisfactory Driver’s Abstract and Criminal Record Check are also required for this role.

The Township is seeking applicants to fill the full-time vacancy for the position of Corporate Customer Service and System Implementation Supervisor. Reporting to the Manager, Communications & Customer Service, the Corporate Customer Service and System Implementation Supervisor is responsible for the development, implementation, and facilitation of quality customer service principles and processes, measuring and reporting on key performance indicators, while actively managing the customer service team to enhance overall service delivery and drive corporate performance.