CORPORATE DIRECTOR OF OPERATIONS

Vantage Point Retirement Living, the area’s premier senior living development and management company, is currently seeking a high-energy, solutions-focused leader with a passion for creating systems, solving problems, and driving community performance for the role of Corporate Director of Operations. The Corporate Director of Operations is a field-embedded operational leader responsible for supporting the Executive Directors and community teams in executing day-to-day operations, program implementation, and service excellence. In the absence of the Executive Director, the Corporate Director of Operations will assume the responsibilities of the ED as needed.

REQUIRED SKILLS AND EXPERIENCE:

• 5+ years in senior living or multi-site operational management.
• Nursing Home Administrator Licensure (NHA) preferred; Assisted Living Administrator (ALA) or Personal Care Home Administrator (PCHA) licensure considered.
• Must be open to obtaining additional licensures.
• Ability to work independently in a dynamic, field-based role.
• Strong people management and organizational skills.
• Bachelor’s degree required.

• Provide daily operational support, coaching, and accountability to all Executive Directors.
• Conduct regular site visits to monitor performance, morale, and compliance.
• Oversee the day-to-day operations across multiple senior living communities, ensuring consistency and quality in alignment with corporate standards.
• Establish and maintain community-level procedures and best practices designed to maximize resident satisfaction and quality of life.
• Ensure communities are operating in compliance with applicable local, state, and federal regulations.
• Coordinate and lead the operational planning and pre-opening efforts for new communities.
• Collaborate with community leadership to develop and execute improvement plans in areas such as staffing, resident experience, and team culture.
• Partner shoulder-to-shoulder with the Regional Culinary Director to ensure that dining programs are consistently excellent, aligned with brand expectations, and serve as a flagship offering of the Vantage Point experience.
• Work closely with the Corporate Director of Human Resources to support and implement workforce strategies including recruitment, training, morale improvement, and retention efforts at the community level.
• Collaborate actively with the Corporate Sales and Marketing team to support on-site sales success, ensure follow-through on marketing programs, and reinforce occupancy-driven operations.
• Serve as an integrated member of the core community support team, working in collaboration with Corporate Sales and Marketing and Corporate HR to ensure seamless communication and aligned strategic execution.
• Serve as the operational conduit for any additional corporate directors supporting communities (e.g., Life Enrichment, Facilities, Clinical, or other future roles), ensuring they are successfully integrated and effective in each location.
• Collaborate with clinical and compliance leaders, as applicable, to ensure operational practices meet resident care standards and regulatory expectations.
• Lead community-level implementation and adoption of new software systems and technologies, ensuring teams are trained, supported, and accountable. Coordinate roll-out efforts in partnership with the VP of Operations and with support from the VP of Facilities and Construction.
• Assist in operational due diligence or community onboarding when new developments or acquisitions occur. Lead the preparation and presentation of monthly, quarterly, and annual community operations reports to investors and lenders, incorporating key performance data, field insights, and recommendations. The Corporate Director of Operations is expected to actively participate in executive- and investor-level meetings, clearly articulating operational performance, challenges, and strategic plans.
• Identify and resolve operational issues, propose process improvements and best practices.
• Monitor budget adherence and occupancy efforts at the community level, escalating trends or issues to the VP of Ops.
• Spearhead crisis management efforts across communities, including developing protocols, executing real-time response, ensuring communication with residents and families, and conducting post-crisis reviews—with guidance and support from the Vice President of Operations.
• Serve as acting Executive Director when needed, and maintain close, collaborative working relationships with onsite leadership.
• The Corporate Director of Operations directly supervises the Executive Directors at each VPRL community.
• Perform other duties as assigned.