Corporate Help Desk Technician at ASEC

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Problem-Solving, Organizational Skills, Communication Skills, Customer Service, Documentation, Incident Control, Hardware Support, Software Support, Network Support, Email Clients, Productivity Suites, Printing Services, Critical Thinking, Proactive Approach

Industry

Aviation and Aerospace Component Manufacturing

Description

Description Location: Jacksonville, FL Security Clearance Requirement: N/A Telework Eligible? No - 100% On-Site As the Corporate Help Desk Technician, will provide technical assistance to ASEC personnel for all hardware, software, and network-related issues at our office in Jacksonville, FL. Providing comprehensive technical support for end-user hardware and software, covering deployment, troubleshooting, and optimization of operating systems, email clients, productivity suites, and printing services. Executing in-depth diagnosis through effective user engagement and dialogue, implementing structured incident control protocols to ensure timely and effective resolution. Serving as the central point of contact and accountability for customer service issues, ensuring the efficient and effective operation of the help desk support team. Maintaining detailed documentation for all technical incidents while simultaneously tracking progress, and ensuring resolutions adhere to established service level agreements (SLAs). Managing and responding to technical support requests received through various channels, including telephone, email, and in-person contact. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Requirements Education and Experience: AS/AA degree in Computer Science, Information Sciences, or related IT discipline. In lieu of a degree, 2 years of experience may be considered. Demonstrated critical thinking and problem-solving skills. Excellent organizational skills, adept at managing competing priorities and initiating projects. Equally Important: You are able to establish and maintain positive relationships with internal and external customers. You possess professional and effective communication skills, both verbal and written. You take a proactive approach to your work and you're able to accomplish tasks with limited guidance and supervision. ASEC is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws. Who We Are: ASEC offers meaningful work and a culture that supports your professional and personal growth. We are a 100% employee-owned business focused on providing value and innovation in the areas of engineering, information technology, training, and logistics. We believe in doing what is right for the Warfighter, plain and simple. We encourage you to explore what makes us different, visit our website now! Why work at ASEC? 100% employee-owned. Learn more about our ESOP plan here! Comprehensive benefits package (11 paid holidays, medical/dental/vision insurance, HSA/FSA, disability insurance, and more!) 401K match Tuition assistance (undergraduate and graduate) Veteran friendly Thriving employee culture Employee discount program We recruit, employ, train, compensate, and promote the most qualified persons for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, genetic information, pregnancy or related condition (including breastfeeding), or any other status protected by law. ASEC will not discharge or in any other manner discriminate against employees or applicants because they choose to inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant.

Responsibilities

Provide technical assistance for hardware, software, and network-related issues. Serve as the central point of contact for customer service issues and maintain documentation for technical incidents.