Corporate IT Automation Engineer at Tempo Software

, , United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, Bash, REST APIs, Jira Service Management, Google Workspace, Okta, Google Cloud Vertex AI, LLM APIs, Prompt Engineering, RAG, n8n, Zapier, Tines, JSON, Webhooks, Identity and Access Management

Industry

Software Development

Description

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder. About the role: We are building a modern, automation-first Corporate IT function. Rather than scaling headcount linearly with the company, we are scaling our IT operating model through orchestration, self-service, and AI. The Corporate IT Automation Engineer is the technical driver of that strategy: the person who replaces repetitive, manual IT work with reliable automated workflows and AI agents, and who raises the bar for the systems administrators around them. This is a hands-on engineering role, not a process-management role. You will spend most of your time building — integrations, scripts, orchestration workflows, and AI agents — across our identity, endpoint, SaaS, and IT service management stack. You will also act as a force multiplier, mentoring our existing system administrators so that automation becomes a shared discipline across the team rather than a single person’s responsibility. What you’ll do: Build a majority-automated IT function Identify high-volume, repetitive IT processes — ticket triage and routing, access requests and provisioning, onboarding/offboarding (joiner-mover-leaver), software license assignment, password and MFA resets, and device lifecycle tasks — and automate them end to end. Design and ship workflow automation across the IT service management platform (Jira Service Management) including request types, approval flows, SLAs, queues, and automation rules. Build integrations between systems (ITSM, IdP, HRIS, endpoint management, and SaaS apps) using APIs, webhooks, and iPaaS / orchestration tooling (e.g., n8n, Workato, Zapier, or Tines). Stand up and maintain self-service capabilities so employees can resolve common requests without a human in the loop. Define and track automation KPIs — percentage of tickets auto-resolved, mean time to resolution, manual-touch reduction, and deflection rate — and report progress to IT leadership. Design and operate AI agents Build, evaluate, and maintain AI agents for IT use cases such as intent classification, ticket sizing, auto-response drafting, triage and assignment, knowledge-base curation, and stale-ticket management. Implement appropriate guardrails and human-in-the-loop approval gates for any agent action that is employee-facing, security-sensitive, or published to a knowledge base. Apply prompt engineering, retrieval-augmented generation, and agent-orchestration patterns; integrate agents with enterprise platforms via APIs and MCP-style connectors. Establish evaluation, monitoring, and audit practices so agent behavior remains accurate, safe, and explainable over time. Mentor and uplevel the team Coach existing systems administrators in scripting, version control, API usage, and automation design so that automation becomes a team-wide capability. Establish engineering practices for the IT team: source control, code review, testing, documentation, and safe change management for automations. Run knowledge-sharing sessions and pair on builds; create reusable templates, libraries, and playbooks that lower the barrier to automating new processes. Champion an automation-first mindset, helping the team evaluate whether a recurring task should be automated before it is staffed. Reliability and governance Own the lifecycle of automations and agents — monitoring, alerting, error handling, and graceful failure — so automated processes are dependable in production. Partner with Security and IT Compliance to ensure automated access provisioning and agent actions meet least-privilege, audit, and separation-of-duties requirements. Maintain clear documentation and runbooks so automations are transparent and supportable by the broader team. Who you are: Required 5+ years in IT engineering, systems administration, DevOps, or IT automation, with a track record of eliminating manual work through automation. Strong scripting and programming skills (Python and/or Bash) and fluency working with REST APIs, webhooks, and JSON. Hands-on experience with an ITSM platform - Jira Service Management a hard requirement - including workflow and automation configuration. Experience administering or integrating core SaaS IT systems: Google Workspace a hard requirement and Cloud Identity for identity and access - Okta a hard requirement - , and endpoint/MDM tooling. Demonstrated experience building with AI — LLM APIs, prompt engineering, and ideally agentic or RAG-based applications. Hands-on experience with Google Cloud Vertex AI hard requirement for building, deploying, and operating AI/agent workloads. Experience with workflow orchestration / iPaaS tooling (n8n, Zapier, Tines, or equivalent). Ability to mentor peers and communicate technical concepts to non-technical stakeholders. Nice to Have Experience in a high-growth SaaS or technology company. Familiarity with infrastructure-as-code and CI/CD concepts applied to IT automation. Exposure to data tooling (SQL and a data warehouse such as BigQuery) for reporting and agent context. Relevant certifications (Google Cloud, Google Workspace, Okta, JSM). Experience standing up or contributing to an Automation Center of Excellence. Success in the First Year Within 60 days: mapped the top recurring IT processes by volume and shipped automations for the highest-impact two or three. Within 90 days: a measurable majority of common requests are auto-resolved or self-served, with KPIs in place and reported to leadership. By end of year: multiple production AI agents running on the Vertex AI platform with appropriate guardrails, and systems administrators independently building and maintaining their own automations. Why Join Tempo? Impact: Work on meaningful products that empower enterprise users and improve productivity. Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact. Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment. Growth: Opportunities for professional development, including conferences, courses, and mentorship. What's In It For You (Org-wide) Remote First work environment Unlimited vacation in most of our locations!! Great benefits including health, dental, vision and savings plan. Perks such as training reimbursement, WFH reimbursement, and more. Diverse and dynamic teams with challenging and exciting work. An opportunity to have a real impact on our business. A great range of social activities (both in person and virtual). Optional in person meet-ups and the ability to travel to our international offices Employee referral program And so much more! Note: As our hiring teams are global, please submit your resume in English only Apply today to join the Tempo team and help shape the future of enterprise productivity software. Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Responsibilities

The role focuses on building an automation-first Corporate IT function by replacing manual tasks with automated workflows and AI agents. Responsibilities include designing integrations across the IT stack and mentoring system administrators in engineering practices.