Corporate IT Support Consultant at Qualco

Luxembourg, , Luxembourg -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure, Microsoft Office, SharePoint, Video Conferencing, Business Analysis, Change Management, End-User Support, Ticket Monitoring, Cost Optimization, Documentation, Attention to Detail, Communication Skills, Organizational Skills, Presentation Skills, VIP Assistance, Floorwalking

Industry

Software Development

Description

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth. At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Corporate IT Support Consultant. The role will be responsible for assisting with operational and administrative tasks across our various IT domains. The role involves supporting day-to-day activities in a modern, Azure based outsourced IT environment, including coordination with external service providers and cloud platforms. The Consultant will contribute to rollout efforts, assist with change management processes, and respond to management requests for conference support, with a focus on improving the perceived end-user experience. Responsibilities: Support the Corporate IT team across multiple topics and learning areas. Assist with Azure budget tracking and implementing cost-saving initiatives. Monitor ticket quality and SLAs for both Cloud and Onsite providers. Provide end-user support: floorwalking, VIP assistance, and general IT help in designated areas. Offer ad-hoc video conference support for meetings and events. Support Facilities Management (FM) in IT-related tasks, including business analysis, requirement gathering and formulation, testing and go-live support, and post-implementation aftercare. Monitoring reports on ticket resolution, SLA compliance, and provider performance. Accurate Azure budget reports and recommendations for cost optimization. Documented end-user support activities, including VIP interactions and floorwalking incidents. Completed testing, go-live, and post-implementation support reports. Successful video conference setup and troubleshooting as required. Clear business analysis and requirement documentation for IT projects Bachelor's degree in IT, or any related field; Minimum 1 year (and maximum 3 years) of relevant experience in a Corporate IT area with Microsoft Cloud. Experience in dealing with day-to-day activities for VIP customers. Experience with Video Conferencing equipment, ideally Video Wall, large conference setup for 20 VIPs. Excellent knowledge and use of Microsoft Office and SharePoint. Knowledge of Azure is considered a plus. kExcellent communication and presentation skills. Excellent organizational skills. Excellent attention to detail. Excellent written and spoken English. This role is an on - site opportunity in Luxembourg. CV submitted in English. Your race, gender identity and expression, age ethnicity or disability make no difference in Quento we want to attract, develop, promote, and retain the best people based only on their ability and behavior. Disclaimer: Quento collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice, before the submission of your application.

Responsibilities

The Corporate IT Support Consultant will assist with operational and administrative tasks across various IT domains, supporting day-to-day activities in an Azure-based outsourced IT environment. Responsibilities include providing end-user support, monitoring ticket quality, and assisting with change management processes.