JOIN OUR CUSTOMER EXPERIENCE TRANSFORMATION!

Are you passionate about knowledge management and customer experience? Mackay Regional Council is seeking a dynamic Corporate Knowledge Officer to join our newly developed Customer Experience program. This nine (9) month temporary full-time role offers a unique opportunity to shape how knowledge is captured, shared, and leveraged across the organisation to enhance service delivery and customer satisfaction.

AS THE CORPORATE KNOWLEDGE OFFICER, YOU WILL:

• Develop and implement cutting-edge knowledge management strategies.
• Maintain and enhance the internal Knowledge Management System (KMS).
• Collaborate with diverse teams to gather, organise, and disseminate information.
• Foster a culture of continuous learning and process improvement.
• Drive positive outcomes for both internal and external customers.
  This role is pivotal in ensuring that accurate, up-to-date information is readily available to staff and customers, supporting efficient service delivery and informed decision-making.

View the Position Description (PD) for this role in the document attachments.