You will be an integral part of the Front of House Concierge team, responsible for delivering a welcoming and supportive service to create a best-in-class experience for visitors and colleagues. In this role, you will take the lead in customer service at the reception, ensuring a warm welcome for guests and colleagues. You will also maintain positive relationships with the building management team and front of house team to ensure excellent service for all visitors and the smooth delivery for our FM services. Additionally, you will provide support to the Facilities Management team during high-profile visitor visits and special events, assisting with guest registration, escorting visitors to event spaces or meeting rooms, and ensuring the overall condition and availability of meeting rooms. You will contribute to the Corporate Office Care Hub to provide assistance with walk-up queries from colleagues and escalate any issues with the Visitor management system to minimise downtime. With your strong customer service and front of house background, along with exceptional communication and stakeholder management skills, you will play a vital role in creating a positive and efficient environment for our office and its occupants. You will be crucial in ensuring a great colleague environment working with our key partners to ensure all colleague areas are clean and well stocked and well maintained. You will also support in ensuring spaces are regularly reset to align to our Next Level service aspirations.