Race Coordinator & Customer Service Agent (Full-Time, Permanent)
Location: Edmonton Corporate Office
The Running Room Group of Companies is seeking an energetic and detail-driven individual to join our in-office team in a dual-role capacity: Race Coordinator and Customer Service Agent. This dual-role position is ideal for someone who thrives in a dynamic environment, enjoys engaging with customers, and has a passion for running culture and event logistics.
This job is 100% worked in-office (no work from home or hybrid work).
Discover the Running Room Difference
For over 40 years, Running Room has been the heartbeat of the running community, delivering high-performance gear, expert advice, and unparalleled support for runners of all levels. What started as a single store in Edmonton, Alberta, has grown into a renowned brand with 80 corporately owned locations across Canada and the U.S., driven by an unwavering passion for running and fitness.
At Running Room, we do more than sell shoes and apparel—we create an experience. We empower runners to push boundaries, achieve goals, and connect with like-minded enthusiasts. Our commitment to innovation ensures that every product we offer is designed to elevate performance, making Running Room the ultimate destination for those who demand the best.
Whether you’re training for your first 5K or striving for a new personal best, Running Room is here to equip, educate, and inspire you every step of the way. Join us and experience the difference—because running isn’t just an activity, it’s a lifestyle.
Key Responsibilities

Race Planning & Logistics

• Develop timelines, agendas, and logistics plans for races across Canada.
• Manage race budgets and coordinate vendors, permits, and product allocations.
• Partner with Buyers for participant gear and work with Marketing to enhance event visibility.
• Coordinate online registration setup and facilitate seamless communication with race partners and venues.
• Maintain clear and proactive communication with all stakeholders, providing regular updates on registration status and event execution.
• Gather post-event feedback and incorporate improvements.

Customer Service

• Coordinate the online process for orders received through our e-commerce platform.
• Ensure orders are prioritized and fulfilled promptly using Running Room’s standards and methods.
• Provide professional communication via email, live chat, and phone to assist customers with product inquiries and purchasing decisions.
• Take ownership of customer complaints and resolve them using available systems and procedures.
• Maintain reasonable timelines to ensure excellent customer service.
• Contribute to feedback collection and continuous improvement of the customer experience.

Required Skills and Qualifications

• Previous experience in event coordination, customer service, or retail operations.
• Excellent organizational, communication, and problem-solving skills.
• Strong time management and multitasking abilities.
• Proficient in Microsoft Outlook, Word, Excel, and other planning tools.
• Flexible availability, including Saturdays and some holidays.
• French as a second language is an asset.

Compensation
Running Room offers competitive wages with a comprehensive benefits package and employee discount program.
How to Apply
Are you ready to shed the suit and tie and come to work in shorts and running shoes?
Click on Apply Now and include cover letter, resume, and salary expectations. Only those who are selected for an interview will be contacted.
Running Room welcomes and encourages applications from people with disabilities. Upon request, Running Room will provide accommodations from candidates taking part in the selection proces

Please refer the Job description for details