Corporate Quality Assurance, Senior at Shift4 Corporation A Nevada Corp

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Root Cause Analysis, Investigations, Corrective Actions, Auditing, Process Improvement, Collaboration, Communication, Organizational Skills, Time Management

Industry

Financial Services

Description

Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Summary The Corporate Quality Assurance, Senior ensures compliance and operational excellence across Shift4 by leading inspections, investigations, and corrective action processes. This role conducts forensic reviews of technical and operational workflows, evaluates customer and partner-facing incidents, and develops corrective action reports for executive staff. By addressing issues across call centers, merchant relations, deployments, installations, and technology platforms, this role safeguards compliance, improves customer experience, and drives lasting corrective measures. Responsibilities: Investigations & Compliance Conduct virtual and on-site inspections of equipment installations and operations to verify compliance with industry standards and Shift4 policies. Review technical documents including call recordings, ticketing systems, CRM/ERP data, and system logs to assess root causes. Investigate customer complaints and operational concerns with a structured Root Cause Analysis (RCA) Corrective Actions Develop, assign, and oversee corrective action plans to ensure timely closure and long-term effectiveness. Author high-quality corrective action reports for executive review. Supervise cross-divisional corrective action initiatives, ensuring speed, thoroughness, and cost balance. Audit Readiness Support internal, regulatory, and customer audits as a subject matter expert. Ensure compliance documentation is current and audit findings are resolved effectively. Process Improvement Identify performance gaps and implement process improvements. Draft and revise standard operating procedures (SOPs) and technical documents as needed. Collaboration & Communication Partner with cross-functional teams to address quality issues efficiently. Report findings, corrective actions, and metrics to the Quality Assurance Manager. Demonstrate the Shift4 Way: Boldness, Excellence, Ownership, and Trust. Qualifications: Required 3+ years of experience in quality assurance. Strong knowledge of RCA, investigations, and corrective action processes. Ability to audit and evaluate documentation tools for accuracy and compliance. Strong communication skills, both written and verbal. Excellent organizational and time management abilities. Ability to work independently while collaborating effectively across teams. Preferred Certification in Lean Six Sigma or equivalent process improvement methodologies. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Responsibilities

The Corporate Quality Assurance, Senior leads inspections and investigations to ensure compliance and operational excellence. This role develops corrective action reports and collaborates with cross-functional teams to address quality issues.