ABOUT THE ROLE

• Fluent in Welsh
• Approachable, and professional
• Prompt, reliable, and efficient
• Able to prioritise workload
• Able to work to deadlines
• IT literate – Outlook / Microsoft Office
• Excellent communication skills – verbal / written / telephone
• Excellent customer service skills
• Takes a leading role in own personal development
• Flexible toward the changes / needs of the business
• Understanding of corporate working environment

Duties:

• Meet and greet visitors / staff / contractors in a warm, friendly, and courteous manner
• Assist with queries knowledgeably and professionally, escalating where appropriate
• Issue visitor / contractor passes and announce visitors to their host
• Manage the access control system and authorise temporary staff passes when required
• Operate the switchboard / telephones within SLA timelines
• Answer, screen, and forward calls, taking messages when appropriate
• Maintain a tidy reception area and provide an efficient service
• Maintain stock levels of stationery and order supplies as required
• Check, read and action emails on a timely basis
• Carry out administrative tasks
• Adhere to site safety and security procedures
• Represent the business with a positive attitude and professional appearanc