At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

KEY SKILLS AND COMPETENCIES:

• Sales & Negotiation: Strong ability to drive sales strategies, negotiate contracts, and close high-value deals.

• Customer Relationship Management: Skilled in building and maintaining long-term relationships with key clients and stakeholders.

• Revenue Management: Ability to analyse market trends and competitor data to optimize pricing and maximize revenue.
• Communication and Presentation: Excellent verbal and written communication skills, capable of delivering compelling presentations and reports.

DUTIES AND RESPONSIBILITIES OF THE ROLE:

• Manage own portfolio of existing and new local and national accounts in MICE market
• Identify and develop new business in the corporate & MICE market from corporate
• Participating and supporting hotel Sales teams with customer visits, site inspections and large-scale events
• Oversee contract negotiations and ensure all event details meet client expectations and hotel standards
• Create Sales forecasts and actively work towards reaching then in line with hotel’s budget
• Support the Sales team providing guidance and training to achieve departmental goals
• Participate in weekly executive meetings to align sales strategies
• Monitor market trends and competitor activities to adjust sales strategies accordingly
• Utilize CRM systems to maintain accurate records of sales activities and client information.
• Work closely with the various departments within the hotel to ensure seamless guest experience
• Represent the brand while attending networking & industry events to build strong connections with potential clients
• Attend training courses/seminars as required
• Maintain strict confidentiality in line with the company General Data Protection Regulation Policy and Confidentiality Agreement

REQUIREMENTS FOR THE ROLE:

• At least 2 years proactive hotel sales experience, hotel proactive MICE Sales experience is preferred
• Highly motivated, energetic, and ready to go the extra mile.
• A strong track record of driving revenue and achieving targets
• Excellent verbal and written communication skills and an ability to meet deadlines
• Have the ability to articulate and present ideas effectively.
• Strong negotiation, analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to adapt to changing market conditions and business priorities.
• Highly motivated, energetic, and ready to go the extra mile.