Corporate Services Officer MEA Central at British Council

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

13333.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Management, Customer Care, Invoicing, Debt Monitoring, Legal Documentation, Record Keeping, SAP, TCMS, Salesforce, Customer Onboarding, Feedback Management, Communication, Organizational Skills, Proactivity, Client Engagement, Service Delivery

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Join our team as a Corporate Services Officer (CSO) and play a vital role in coordinating the delivery of services for corporate contracts, while leading on financial management and customer care for our corporate clients in the B2B, B2G, and B2I sectors. As a CSO, you will be involved throughout the customer journey—from the initial contract signing, through service delivery, to organizing end-of-course reports and feedback. Your responsibilities will also include engaging with clients and the Sales Account Manager to discuss future agreements and opportunities for repeat or new business. In this role, you will work closely with Operations and Customer Service teams both locally and regionally, maintaining regular contact with corporate clients to ensure high delivery standards and compliant financial management of each contract. You will be the key point of contact once sales opportunities have been closed, leading backend processes for our growing client base. Key responsibilities include invoicing clients in line with financial compliance, managing corporate payments, monitoring debt, organizing legal documentation, and maintaining accurate records for government support schemes and scholarships. You will run essential financial reports using SAP and TCMS to support income monitoring and audit trails. Additionally, you will support customer onboarding, manage changes to class lists, and relay client feedback to improve customer experience. You’ll also lead the process for delivering end-of-course reports and certificates, manage feedback systems, and present results to clients and colleagues. The ideal candidate will listen to client needs, work closely with the Sales & Account Manager to provide timely data, and help build opportunities for repeat and new business. You should be comfortable coordinating others, including internal colleagues and external contractors, to ensure timely and high-quality delivery of services. To be considered for this role, you must have excellent written and verbal proficiency in English (minimum B2 level), a university degree in a relevant subject or equivalent work experience, and at least three years of customer management experience. Proficiency with SAP or similar financial software and familiarity with Salesforce or similar CRM are required. Fluency in spoken and written local Spanish is essential. Sales experience in large sectors such as financial services, media, pharmaceuticals, or tourism is desirable. If you are organized, proactive, and passionate about delivering excellent service to corporate clients, we encourage you to apply for this exciting opportunity. Further Information Role: Corporate Services Officer MEA Central(47430) Number of positions: 1 Location: Agouza, Egypt Pay Band: 4 H Monthly Gross Salary : 13,333 EGP Contract type : Fixed term contract 1 year Closing date: 15th December 2025 (23:59 Gulf Standard Time) Other: The role is open to candidates who have legal right to work and are located/based in Egypt *Please note that all applications should be submitted only in English. *It is advisable to apply in advance to avoid any technical issues at the last moment. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Corporate Services Officer will coordinate the delivery of services for corporate contracts, manage financial compliance, and ensure high delivery standards for corporate clients. Responsibilities include invoicing, managing payments, and organizing end-of-course reports.