WHO IS FLIP?

Flip sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.
We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.
We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture, which encourages us to create, experiment and collaborate with our customers.
As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.

ADDITIONAL SKILLS

These skills will be held in high regard:

• Troubleshooting and supporting laptops, peripherals, and software applications

• • Ideally you have experience in supporting warehousing or other industrial workplaces.
• A good analytical toolkit, both in mindset and specific skills
• Superb verbal and written communications skills built on a foundation of empathy for your fellow humans
  Reports to the Corporate Systems Manager.

ROLE MISSION

Proactively engage with customers by providing support and guidance to help them achieve their desired outcomes while using corporate systems, hardware, and IT services.

CORE PURPOSE

Respond swiftly to internal customer queries, troubleshoot and support hardware, and software issues with care, and guide users through challenges big and small. You’ll be key in ensuring every customer interaction is positive, helpful, and aligned with their goals.
You will be working closely with the Corporate Systems Engineering team and will be responsible for managing and following through on support escalations to this team, and occasionally to external vendors.