OneRail is a leading logistics SaaS company specializing in last mile delivery solutions. We provide a comprehensive platform that connects shippers, carriers, and customers to optimize delivery operations and improve customer experience. Our mission is to streamline logistics through advanced technology and operational insights, helping businesses of all sizes to deliver efficiently, quickly, and reliably.
Position Overview:
We are seeking an experienced Corporate Trainer to join our team and lead training initiatives for both internal staff and external clients. This role will focus on developing, coordinating, and delivering high quality training programs that empower our team members and enhance our clients’ user experience with OneRail’s solutions. This individual will be responsible for training on topics including customer service, soft skills, and OneRail platform usage, ensuring that all participants can fully leverage our technology and deliver exceptional service.
Key Responsibilities:
- New Hire Training: Design and facilitate a comprehensive onboarding program for new hires across various roles within OneRail, focusing on both technical skills related to our platform and foundational customer service skills. Ensure new employees are set up for success and are well acquainted with OneRail’s mission, values, and operational processes.
- Internal Training: Develop, deliver, and assess training for OneRail employees, focusing on service delivery, customer service skills, and OneRail platform knowledge to support their roles effectively.
- External Client Training: Create and conduct client facing training sessions to ensure customers are knowledgeable about and comfortable with using the OneRail platform. Sessions may be held both in person and remotely, depending on client needs.
- Customer Service Specialist Training: Tailor training programs for OneRail’s Customer Service Specialist role to enhance soft skills, customer service best practices, and OneRail platform proficiency.
- Training Development: Collaborate with internal stakeholders to assess training needs, create curricula, and develop relevant training materials and eLearning modules that meet high standards of engagement and efficacy.
- Evaluation & Feedback: Use evaluation tools to gauge the effectiveness of training programs, continuously improving content and delivery based on feedback and performance outcomes.
Qualifications:
- Experience: 4+ years of experience in corporate training, ideally within the logistics, SaaS, or technology sectors.
- Soft Skills & Customer Service: Proven expertise in customer service training and the development of soft skills is highly desirable.
- Instructional Design: Ability to create, adapt, and deliver engaging training materials suitable for diverse audiences and learning styles.
- Technology Proficiency: Experience with virtual training platforms and familiarity with learning management systems (LMS).
- Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to engage and inspire learners.
- Flexibility: Willingness to travel as needed for onsite client training sessions.
- Language Skills: Bilingual in Spanish is a plus.
Please note: this position is on-site role.
- Interview process may include a 5-7 minute presentation to demonstrate training skills.
This role is open to both internal and external candidates. If you are a proactive trainer with a passion for empowering teams and improving client experience, we invite you to apply and join the OneRail family.
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