Position: Admissions Training and Quality Manager
Location: Remote
Job Type: Full Time
Reports To: VP of Admissions
Compensation: $85,000-$95,000
Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

EDUCATION:

• Bachelor’s degree in psychology, counseling, social work, or a related field

TRAINING & EXPERIENCE:

• 5+ years in training, staff development, or adult education (behavioral health or healthcare preferred
• 3+ years in a leadership or supervisory capacity, ideally in a high-volume contact center or admissions setting
• Strong understanding of co-occurring substance use and mental health conditions
• Demonstrated ability to coach teams using call evaluations, QA tools, and performance data
• Experience creating learning content and using learning management systems (LMS) preferred
• Excellent communication, facilitation, and interpersonal skills
• High emotional intelligence and a passion for supporting people through change
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Commitment to upholding the highest standards of professionalism, integrity, and compassion in all interactions with clients and staff.

Please refer the Job description for details