At KPMG, our Customer team is at the forefront of innovation and excellence, helping organisations create differentiated customer experiences and drive sustainable business value. We collaborate closely with colleagues across the Corporate Transformation division to deliver impactful outcomes across customer transformation, digital transformation, operating model redesign, and organisational change initiatives.

Our team works with clients across industries including Financial Services, Public Sector, Retail, Healthcare and Life Sciences to solve complex business challenges through customer-centric strategies, experience design, digital enablement, and data-driven decision making. We help organisations improve customer satisfaction, loyalty, operational effectiveness, and growth through practical and actionable transformation programmes.

As an Assistant Manager within our Customer practice, you will work at the intersection of business, technology, and transformation, partnering with clients to shape the future of their organisations through innovative and practical solutions. This role requires a strong blend of Business Analysis and Project Management capabilities, enabling you to bridge business needs with technology solutions while ensuring successful project delivery.

The ideal candidate is curious, analytical, client-focused, and comfortable managing multiple stakeholders and workstreams. If you thrive in a collaborative environment, enjoy solving complex business problems, and are motivated by continuous learning and growth, we invite you to build your career with us.

As an Assistant Manager in our Customer team, you will be responsible for:

Business Analysis & Requirements Management

• Lead requirement gathering workshops, discovery sessions and stakeholder meetings.
• Analyse and document business, functional, and non-functional requirements.
• Develop key project deliverables, including:
  • Business Requirements Documents (BRDs)
  • Functional Specifications
  • User Stories and Acceptance Criteria
  • Process Maps and Workflows
  • Use Cases and Solution Recommendations
• Conduct current-state (As-Is) and future-state (To-Be) process assessments.
• Translate business requirements into actionable functional and technical requirements.
• Ensure requirements are aligned to business objectives and maintain traceability throughout the project lifecycle.
• Support solution design by collaborating with technical teams, architects, and business stakeholders.

Project Management & Delivery

• Manage project workstreams, milestones, deliverables, dependencies, and timelines.
• Support project planning, governance, status reporting, and stakeholder communications.
• Track project risks, issues, assumptions, and mitigation plans.
• Coordinate activities across business, technology, and vendor teams to ensure successful delivery.
• Facilitate project meetings, steering committee updates, workshops, and working sessions.
• Support resource planning, project budgeting, and change request management where required.

Stakeholder Management

• Build trusted relationships with client stakeholders across business and technology functions.
• Facilitate discussions to align stakeholder expectations, priorities, and solution outcomes.
• Communicate project status, risks, decisions, and key updates effectively to various audiences.
• Act as a bridge between business users, project delivery teams, and senior leadership.

Testing, Change & Adoption

• Support test strategy development, test scenario creation, and User Acceptance Testing (UAT).
• Ensure delivered solutions meet business requirements and expected outcomes.
• Support change management activities, user communications, training, and solution adoption.
• Assist clients in embedding new processes and capabilities into their operating model.

Team Leadership & Practice Development

• Mentor and coach junior analysts and consultants.
• Contribute to knowledge sharing, capability development, and continuous improvement initiatives.
• Support proposal development, business development activities, and thought leadership within the Corporate Transformation practice.
• Foster a collaborative and inclusive team environment aligned with KPMG's values and culture.

Business Development Support

• Build strong client relationships and manage expectations, communications, and stakeholder alignment
• Understand client challenges and identify opportunities to strengthen project outcomes and identify potential follow-on work
• Support proposals, opportunity pursuits, client presentations, solution development, and practice-building initiatives

The ideal candidate should possess:

• 4 to 5 years of relevant experience in Business Analysis, Project Management, Functional Consulting, Product Ownership, or related roles.
• Experience delivering business transformation, technology implementation, or digital transformation projects.
• Proven experience managing project workstreams and coordinating cross-functional teams.
• Hands-on experience in requirements gathering, business process analysis, workshop facilitation, and stakeholder engagement.
• Experience working in Agile, Scrum, Waterfall, or hybrid project delivery environments.
• Prior consulting experience within a professional service, advisory, or consulting environment is advantageous.

What we look for

• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Ability to influence and collaborate with both business and technical stakeholders.
• Strong planning, organisation, and project coordination skills.
• Ability to manage multiple priorities in a dynamic, client-facing environment.
• Strong presentation and workshop facilitation skills.
• High attention to detail and a commitment to delivering quality outcomes.
• Self-motivated, adaptable, and collaborative team player.
• Strong understanding of business analysis methodologies and project delivery frameworks.
• Experience with business process modelling and documentation tools such as Visio, Signavio, Lucidchart, or equivalent.
• Familiarity with project management tools such as Jira, Azure DevOps, Microsoft Project, Confluence, or similar.
• Experience working with enterprise platforms such as:
  • Salesforce
  • Microsoft Dynamics 365
• Knowledge of data analytics and visualisation tools such as Power BI, Tableau, SQL, or equivalent is advantageous.
• Certifications in Salesforce, project management or agile delivery will be advantageous
• 
  

At KPMG, our Customer team is at the forefront of innovation and excellence, helping organisations create differentiated customer experiences and drive sustainable business value. We collaborate closely with colleagues across the Corporate Transformation division to deliver impactful outcomes across customer transformation, digital transformation, operating model redesign, and organisational change initiatives.

Our team works with clients across industries including Financial Services, Public Sector, Retail, Healthcare and Life Sciences to solve complex business challenges through customer-centric strategies, experience design, digital enablement, and data-driven decision making. We help organisations improve customer satisfaction, loyalty, operational effectiveness, and growth through practical and actionable transformation programmes.

As an Assistant Manager within our Customer practice, you will work at the intersection of business, technology, and transformation, partnering with clients to shape the future of their organisations through innovative and practical solutions. This role requires a strong blend of Business Analysis and Project Management capabilities, enabling you to bridge business needs with technology solutions while ensuring successful project delivery.

The ideal candidate is curious, analytical, client-focused, and comfortable managing multiple stakeholders and workstreams. If you thrive in a collaborative environment, enjoy solving complex business problems, and are motivated by continuous learning and growth, we invite you to build your career with us.

As an Assistant Manager in our Customer team, you will be responsible for:

Business Analysis & Requirements Management

• Lead requirement gathering workshops, discovery sessions and stakeholder meetings.
• Analyse and document business, functional, and non-functional requirements.
• Develop key project deliverables, including:
  • Business Requirements Documents (BRDs)
  • Functional Specifications
  • User Stories and Acceptance Criteria
  • Process Maps and Workflows
  • Use Cases and Solution Recommendations
• Conduct current-state (As-Is) and future-state (To-Be) process assessments.
• Translate business requirements into actionable functional and technical requirements.
• Ensure requirements are aligned to business objectives and maintain traceability throughout the project lifecycle.
• Support solution design by collaborating with technical teams, architects, and business stakeholders.

Project Management & Delivery

• Manage project workstreams, milestones, deliverables, dependencies, and timelines.
• Support project planning, governance, status reporting, and stakeholder communications.
• Track project risks, issues, assumptions, and mitigation plans.
• Coordinate activities across business, technology, and vendor teams to ensure successful delivery.
• Facilitate project meetings, steering committee updates, workshops, and working sessions.
• Support resource planning, project budgeting, and change request management where required.

Stakeholder Management

• Build trusted relationships with client stakeholders across business and technology functions.
• Facilitate discussions to align stakeholder expectations, priorities, and solution outcomes.
• Communicate project status, risks, decisions, and key updates effectively to various audiences.
• Act as a bridge between business users, project delivery teams, and senior leadership.

Testing, Change & Adoption

• Support test strategy development, test scenario creation, and User Acceptance Testing (UAT).
• Ensure delivered solutions meet business requirements and expected outcomes.
• Support change management activities, user communications, training, and solution adoption.
• Assist clients in embedding new processes and capabilities into their operating model.

Team Leadership & Practice Development

• Mentor and coach junior analysts and consultants.
• Contribute to knowledge sharing, capability development, and continuous improvement initiatives.
• Support proposal development, business development activities, and thought leadership within the Corporate Transformation practice.
• Foster a collaborative and inclusive team environment aligned with KPMG's values and culture.

Business Development Support

• Build strong client relationships and manage expectations, communications, and stakeholder alignment
• Understand client challenges and identify opportunities to strengthen project outcomes and identify potential follow-on work
• Support proposals, opportunity pursuits, client presentations, solution development, and practice-building initiatives

The ideal candidate should possess:

• 4 to 5 years of relevant experience in Business Analysis, Project Management, Functional Consulting, Product Ownership, or related roles.
• Experience delivering business transformation, technology implementation, or digital transformation projects.
• Proven experience managing project workstreams and coordinating cross-functional teams.
• Hands-on experience in requirements gathering, business process analysis, workshop facilitation, and stakeholder engagement.
• Experience working in Agile, Scrum, Waterfall, or hybrid project delivery environments.
• Prior consulting experience within a professional service, advisory, or consulting environment is advantageous.

What we look for

• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Ability to influence and collaborate with both business and technical stakeholders.
• Strong planning, organisation, and project coordination skills.
• Ability to manage multiple priorities in a dynamic, client-facing environment.
• Strong presentation and workshop facilitation skills.
• High attention to detail and a commitment to delivering quality outcomes.
• Self-motivated, adaptable, and collaborative team player.
• Strong understanding of business analysis methodologies and project delivery frameworks.
• Experience with business process modelling and documentation tools such as Visio, Signavio, Lucidchart, or equivalent.
• Familiarity with project management tools such as Jira, Azure DevOps, Microsoft Project, Confluence, or similar.
• Experience working with enterprise platforms such as:
  • Salesforce
  • Microsoft Dynamics 365
• Knowledge of data analytics and visualisation tools such as Power BI, Tableau, SQL, or equivalent is advantageous.
• Certifications in Salesforce, project management or agile delivery will be advantageous
•